In reply to a post by RobertoS:

Don't touch the modem. Reboot the router .

Correct!

In reply to a post by Brookzy:

That contradicts RobertoS when he said that current line speed either automatically updates soon after the IP profile changes or will never change at all.

More exactly, it updates 2-3 times a day by taking a feed of changes from BT Wholesale. But any change on your line is of course in the first (possibly the second) update. So if the update at Plusnet from that feed fails, after that it isn't going to happen, as it won't be in the ongoing feeds.

Sometimes it doesn't updating (have to do manual by plusnet staff but very rare)

In reply to a post by adslmax:

Do a soft disconnection on the router it will kick in

That normally won't work. That's what you do to trigger an IP Profile update on a modem/router , thus causing another line speed update.

Well, 54.6 mbps. Much better.

A lot of work for 7 and a bit meg, but if you're going to do a job, might as well do it properly!

http://www.speedtest.net/my-result/3320433205

In reply to a post by RobertoS:

That normally won't work. That's what you do to trigger an IP Profile update on a modem/router , thus causing another line speed update.

Strange it always work out well on my router but it probably worked ok on my previous ADSL2+

Result!

Needing to reboot the router after a Plusnet Line Speed update is a new one to me. I came across it on these forums a few days ago. It seems to be on FTTC with the separate router, as I've never seen it needed on ADSLx with modem/routers.

Interesting. That's good for router to rebooting ourselves to get the correct line speed as Plusnet sometimes reconnection itself on his own (will this work on the router only or go straight to modem first if Plusnet decide to reconnection itself?) Just curious.

Edited by adslmax (Thu 20-Feb-14 21:39:35)

Thanks for all the advice, guys.

You're confused Max.

When the IP Profile has changed, the Plusnet copy should be updated automatically with a few hours by taking a list of changes on a file from BT Wholesale. If that update fails, there are a couple of ways to get it fixed.

First, but if you've got a good sync you may not want to do it, is to re-sync the modem (or modem/router if a combo). That may trigger a sync change, in either direction, and cause a BT IP Profile change. That should then result in the Plusnet Line Speed being updated within hours to that new value. But there is no guarantee that a second update failure will not occur. Plus the sync could be lower than before. Fail!

Second, you contact support and get them to adjust the Line Speed manually to a fraction below the know BT IP Profile. I regard that as the preferred method.

But!!!

In the case of the OP, the update had not failed. The IP Profile and Plusnet Line Speed were in agreement.

What had happened is that for some reason that appears to occur only on the FTTC modem+router configuration, if the Plusnet Line Speed updates after the router has PPP connected, then the speed allowed stays at the previous value. It seems that a kill and restart of the PPP session doesn't solve it. Only a reboot of the router.

It may not be exactly as I describe in that last paragraph, as it's a new phenomenon that I'm still picking up examples of to analyse.