It was after removing the bridge tap but before tidying up the drop wire.

A quick bit of googling has brought up a program called DSLstats. It lists the Plusnet router as compatible, and that it gets data via telnet. Is telnet blocked/not supported on the Openreach modem? Otherwise I would give it a try, to get some stats.

You have to use the unlocked firmware to enable telnet.

Eugh.

Well, if I'm going to ask for a DLM I might as well predict the reasons they'll give for not doing it and prep my responses

Can the DLM be reset by a Plusnet call centre worker? They'll say it must be done by an OR engineer I bet. (Or, as they love to say, their 'suppliers')

Is the DLM reset instant? If it's not I'll just open a ticket.

In reply to a post by Brookzy:

It lists the Plusnet router as compatible, and that it gets data via telnet.

I think it really means that the PN router is compatible when it is being used as a combined ADSL modem/router.

For FTTC, the router is a plain router that knows nothing about the line stats, which are held exclusively in the Openreach modem.

In reply to a post by Brookzy:

Can the DLM be reset by a Plusnet call centre worker? They'll say it must be done by an OR engineer I bet. (Or, as they love to say, their 'suppliers')

Is the DLM reset instant? If it's not I'll just open a ticket.

It must be Openreach who reset DLM, is done centrally, and their operations centre have been known to refuse a request, even from their own engineers.

I'd also say that it has always required an Openreach engineer to request the reset - so it needed an appointment with an engineer too.

However, I have this feeling that I've very recently read of a case where Openreach just did the reset on request from the ISP, and no callout was required. But my memory might be playing tricks on that...

Well in my experience getting Plusnet to do something where there is already formal procedure in place is a pain in the [censored], so getting them to do something that technically only an OR engineer should do will be total pain. Plus don't want another engineer visit. Will wait the 2-3 weeks for DLM to sort itself out automatically methinks

Is the DLM reset instant? If it's not I'll just open a ticket.

Takes about 5 minutes to come through after the request.

I suspect PN can't/won't do it.

I think it's one of those things that if OR central control was told the full story (engineer sent out on wrong type of call, sync at maximum DLM allows etc.), they'd reset it no problem. But the full story would never last through PN's Chinese whispers-style customer service nightmare.

My advice (and my personal preference if I have an issue) is to post on PN's own forum: http://community.plus.net/forum/index.php/board,3.0....

The staff there are good at dealing with issues that are more complex than the norm.

It still has to get through BT's chinese whispers - I guess that Plusnet's "suppliers" are actually BTW, so the issue has to go through them and onward to Openreach.

In reply to a post by Brookzy:

I think it's one of those things that if OR central control was told the full story (engineer sent out on wrong type of call, sync at maximum DLM allows etc.), they'd reset it no problem.

Exactly what I was about to suggest, but I wouldn't bank on the "no problem".

But the full story would never last through PN's Chinese whispers-style customer service nightmare.

See WWWombat's reply.