Yup. Will post the full story on the forum and see if they can help me out.

Essentially I was going to post that:
- engineer tried to reset DLM but couldn't as was not on an FTTC callout
- sync is currently at max the DLM setting allows meaning likely could go higher
- current speed I'm getting is what the estimate showed, but as a heavy user every meg counts!

Is there anything else I should add? Should I also ask for a current line speed reset at the same time or will a DLM reset do this automatically?

DLM reset require an engineer go to cabinet to reset DLM but I think Openreach charged Plusnet for DLM reset. More likely Plusnet could say No or even say ok, we will do it for you.

Not sure if it still need engineer attend at the property as well?

Brookzy, it easy to unlocked BTO modem. It's pretty straight forward. http://huaweihg612hacking.wordpress.com/about/

If I can do it, you can do it surely. I done mine last Friday.

The DLM reset itself is performed by Openreach in their central operations centre (Bristol?), and all it takes is a phone call from the engineer who attends to your fault.

It doesn't really need anyone to attend anything (home or cabinet), or even to have an appointment made. But Openreach seem to be rather hard-headed about it sometimes.

That's the right stuff to post.

If you can, add the screenshot that you put on here, as that details the DLM profile you were on. And put the BT speedtest results that detail the IP Profile.

You can ask for a reset of PN's IP profile too, but they'll probably wait until after the DLM reset has actually happened - their traffic management system depends on it being right. It ought to happen automatically, but you never know...

Well I would if I had a backup. Mine's an ECI anyway.

If I wanted to know that badly I'd just buy an unlocked one from eBay.

In reply to a post by adslmax:

Brookzy, it easy to unlocked BTO modem. It's pretty straight forward. http://huaweihg612hacking.wordpress.com/about/

I think there are newer versions of the firmware somewhere else, but I'm not sure where exactly.

But it is easy to unlock, and useful.

ECI modem is very hard to unlock.

In reply to a post by WWWombat:

I think there are newer versions of the firmware somewhere else, but I'm not sure where exactly.

But it is easy to unlock, and useful.

It can be found here: http://forum.kitz.co.uk/index.php?topic=13130.0

In reply to a post by Brookzy:

Well I would if I had a backup. Mine's an ECI anyway.

Do you know if your cabinet is ECI or Huawei? Could be worth getting a Huawei one from eBay and unlocking it yourself (I think they're cheaper than pre-unlocked ones) anyway.