I think it's Huawei. Here's a picture.

I mentioned the brand mis-match before but there's conflicting info on whether or not that's an issue.

In reply to a post by Brookzy:

I think it's Huawei. Here's a picture.

Looks like mine.

I mentioned the brand mis-match before but there's conflicting info on whether or not that's an issue.

I think with the latest firmware in the modems its not supposed to matter. The Huawei modems are easy to hack and physically smaller than the ECI.

My parents were given an ECI modem, and I got them a Huawei from eBay and unlocked it, so I could see the stats. Their connection is about 3 weeks old and distance wise the same as mine (in metres) but they get the full 80/20 sync.

It's always the case - the people who don't want/need the max speed always get it! My grandmother has had 100 mbps+ Virgin Media cable connection for a while now, for her occasional weather forecast checking!

In reply to a post by Brookzy:

It's always the case - the people who don't want/need the max speed always get it! My grandmother has had 100 mbps+ Virgin Media cable connection for a while now, for her occasional weather forecast checking!

That's insane when VM sell 30 and 60 services that are equally as good. (If VM cable is any good in your area!).

Well in my area I can't get cable.

And she wants the best she can get! Who am I to tell her she doesn't need it?

Edited by deleted (Sat 22-Feb-14 19:55:01)

In reply to a post by Brookzy:

Well in my area I can't get cable.
And she wants the best she can get! Who am I to tell her she doesn't need it?

LOL - depends how you define "best" - around here VM might have high speeds, but at high latency and often congestion.

Well I've posted on the forum. Tried to strike a balance between being nice and actually demanding a reset. Hopefully I'll get some good news start of next week.

and all it takes is a phone call from the engineer who attends to your fault.

Used to be like this, the engineers can now just do it themselves directly via the call platform.

In reply to a post by Brookzy:

My grandmother has had 100 mbps+ Virgin Media cable connection for a while now, for her occasional weather forecast checking!

Blimey you could swap her house with you. That's is 100% madness - no need 100Mbps for just checking the weather forecaster. She can use her mobile smart phone (3G) pay as you go to check that weather forecast.

Ok I was underestimating her use a bit - a heavy video calling and VOD user. But anyway...