Even if you decide you want FTTPoD, BT have been very unresponsive about installing it. My ISP has been chasing an order for months to no avail. If anyone has any suggestions on how to get feedback/a timing update for the BT Wholesale/Openreach planning department , please let me know!

My take on it.

Depending on the exact contract but BT will have an escalation clause based around CPI/RPI or similar. If you agreed a contract, verbal, email or signed then they will have to abide by it for the duration - 2 years. The rental should also be dictated by that contact and they should not be using te new prices unless the contact will be signed after 1st May.


Make sure you have a copy of your contact - printed that gives the duration and charges.

Regarding pricing, having ordered moths ago I have been told that the installation price is based on the old price list but the monthly price will be based on the new, higher price. I still don't have a contract (it would be nice to be at this stage!), but I have been told that the price increase would have applied even if I was in contract,.

That's exactly what I'm now being quoted, despite my local office taking an order for £150/Month under a 24 month contract.

I think the pricing at the moment is deliberately very high to both curtail demand and exploit early adopters who BT are quite happy to bleed-to-death for the fastest connection they offer outside of leased line, etc.

I'm going to cancel my order tomorrow when the chap phones back and confirms what I suspect, which is that there is nothing he can do to prevent the rise in cost they're now asking me to agree to.

I can afford the £200/month over three years but I refuse to be exploited like that. Especially as both people I've spoken to have now said, it's in the terms that BT can raise the price when-ever they want and that they would't bet against it rising again mid-contract.

Edited by PaulSmith (Mon 14-Apr-14 13:34:05)