Seeing as BT PLC trading as Openreach and BT PLC trading as BT Retail are all one company, and also own Plusnet, all these companies are actually one company.

So I wouldn't go so light on Plusnet, they are part of BT themselves.

They may be owned by the BT Group, but they are run as an entirely separate company and have to be treated the same by Openreach/BT Wholesale as any other ISP.

In reply to a post by zom22:

Sadly the only thing that will change attitude is when someone who earns a lot starts charging BTOR at his hourly rate for wasting his time in terms of days taken off.
Once BTOR start getting bills at the rate of £100's of £/hour for entire days then the jobs will start being done properly.

Can this be done?

Is there a claim procedure?

You would have to claim against your telecom provider/ISP as they are providing you with the service, not Openreach, who are effectively just a subcontractor.

In response to an earlier post, I am on Cabinet 7 of MYLOF

Update: (Friday 6th June)

A BTO chap was seen up the telegraph pole on Friday morning, coinciding with my TBB pinger showing a disconnection 10-10:30am. Also coinciding with 1Mbit lower line synch rate than usual, but this could be Sky messing around with my connection again. For some reason they seem to have started line training again, with disconnections at 2am each morning.

Having had no update from PlusNet at 3pm, I ticketed them asking if BT had done the promised work, and if anything was in the BT log. In retrospect I should have phoned.

Update: (Monday 9th June 2pm)

Text/Email from PN: "Unfortunately, we are unable to retrieve any new information at the moment as our suppliers systems are currently down to maintenance issues. We shall update you further once these maintenance issues have been resolved."

This Question is now on hold until Tuesday 10th June at 7:00am



Really? Really?

Maybe if they had checked on Friday, there would have been an update and I wouldn't now be waiting while Tuesday. Presumably to hear that there's no information, or another delay. Or somebody can't be bothered to do something.

Sigh.

Today's update:

Received a voicemail message this morning. A human being contacting me must mean progress!

Nah. "BT have detected a fault on the cabinet in your street and will be investigating it today"

So what was the bloke doing up the pole?

Edited to add: This is exactly what they told me 3 weeks ago.

Edited by deleted (Tue 10-Jun-14 17:27:36)

In reply to a post by Zad:

So what was the bloke doing up the pole?

Doing a new install for another property, possibly?

Vaguely possible, but there are no new neighbours and my ADSL dropped for a time around when he was there.

I do love how open, transparent and responsive these ex state-owned monopolies are.

I had the same issue when a engineer was working on the pole my line is connected to (our pole is a metal one), the metal ones are apparently rubbish and rust so much etc that they don't close properly sometimes (the one here is now closed with reems of tape wrapped around it), it turned out that water had got in and corroded the wires so much that when the door of the pole was opened the jarring effect caused the cables to come loose, when the engineer came to fix my line he basically said that he was suprised it was connected at all as the connection pretty much came away in his hand.

In reply to a post by Zad:

I do love how open, transparent and responsive these ex state-owned monopolies are.

As opposed to the state-owned monopolies where?