In reply to a post by R0NSKI:

I've had FTTC for almost two years and have been active on these forums for just over two years and am not aware of any one having any problems because they unlocked their modem. It is possible to revert back to standard with a long reset should the need arise.

?????

My bold - since when? Or do you mean something other than a normal Factory reset?

As I remember it asbokid did include the locked version as well in his offerings. Which is surely what is needed to revert to standard?

I think I'll buy a HG612 from eBay by the sounds of things.

Out of interest, is there anyway I can find out how far I am from the cabinet?

Thanks Robertos I'll edit my post, a long reset just resets all settings not the firmware.

Put your phone number into this checker and you get the Openreach/BT Wholesale estimate for your line. Immediately above the estimates table it tells you your cabinet number.

It might be an idea to post that line (minus your number) and the table. Not the rest of the guff.

Given the cabinet number and your exchange, there are a few people here (not me) who can usually find it on google Street View and post a link back.

In reply to a post by xreyuk123:

I think I'll buy a HG612 from eBay by the sounds of things.

Out of interest, is there anyway I can find out how far I am from the cabinet?

Yes, use the wholesale number checker or full address checker to find your cabinet number. Then use the address checker to put in some chosen addresses from nearby, if you enter just a postcode into the full address checker it will give you a list of addresses, select one address and check it's the same cabinet and note the estimated speed. Then click back and select the furthest away address, make sure it's the same cabinet and check the estimated speeds. Keep doing this until you get estimates of around 80Mbps. You then know the cabinet is very close by, now switch to Google Street view and look for your cabinet.

If you also post the exchange and cabinet you are on, there are a couple of forum members who have access to the location information and they can post a google link to it's location.

Thanks guys, I'll try and figure out how far I am from the exchange. Do I just use the roads as an estimate?

I'm served by Southport exchange, Cabinet 44. It would appear our cabinet is on another street (we're only a small road) and the highest speeds anyone can get on our street is 69.9/20.

Here are my line estimates

http://cl.ly/W59v

Plusnet have said my sync speeds are currently 49.9/12, but on all the various speed tests I've not had higher than 37.5/11, still within my 'clean' estimates, but low down (also within my 'impacted' estimates). Obviously, if they've said I'm synced at that, I want to know why my throughput is low.

I haven't been able to retrieve my profile information from the BT wholesale checker, I'm assuming because it's such a new line, that the information might not be on there yet. I do know that their site is sketchy at giving information at best anyway.

I'll see if I can get a HG612 on eBay just to get my line stats.

Edited by deleted (Sun 15-Jun-14 21:16:01)

In your Member Centre >> Connection settings >> High-speed Broadband. What is your Current line speed?

Run the BT Wholesale Performance Test, ignoring all the red instructions. Make a note of the results, then click the Further Diagnostics at the bottom. That will ask for your phone number, so let's hope it recognises it there.

Please copy and paste the full contents of both the down and up results text boxes. We don't need the graphics or verbiage.

1. Best Effort Test:

Download Speed : 32.99 Mbps

2. Upstream Test:

Upload Speed : 2.7 Mbps


Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

I must have run this speed test nearly 20 times, and I'm yet to be given my line profile information. I have had better upload speeds than that too.

The Plusnet website says my download speed is 40Mbps, their staff on the forum said I'm synced at 49.9/12. I'm on their £19.99 p/m plan, so as I understand it should be on 80/20.

Thanks for your help

Edited by deleted (Sun 15-Jun-14 21:58:42)

In reply to a post by xreyuk123:

The Plusnet website says my download speed is 40Mbps, their staff on the forum said I'm synced at 49.9/12. I'm on their £19.99 p/m plan, so as I understand it should be on 80/20.

Tell them about the Current line speed. They should have looked at that and fixed it. On a 49.9Mbps sync it should be 48.2Mbps.

What went wrong with the upstream? IIRC you said you were getting 11Mbps. Are you speed-testing wirelessly? That is prone to all sorts of local mess-ups.

That was wired.

I think that was a browser issue, because I did it in a different browser afterwards and the upload speed was back up.