I am still persuing this. PlusNet cancelled the first order and re-ordered with the same result. I have spoken to them on the phone and they are completely aware that it is a native FTTP install. I have now ordered through BT Retail to see if I get a different result and am waiting for Openreach to come and do another survey this morning.

This is partly down to the fact that the houses are currently cabled for copper through armoured cable and therefore there is no ducting. However, that must have been a decision that BT made when the houses were built and not something that we should have to pay the cost for now.

Did you get any answer from BT following the query you offered to put in on my behalf?

Tx.

Yeah I saw O2 did a 4G dongle straight in , but 8Gig a month allowance for the whole house would be gone in a couple of days !