In reply to a post by mpellatt:

Like I said, look closely at the pictures, deduce what was there before and what HyperOptic installed, and the re-consider who's responsible for this disaster. HyperOptic's addition is the box on top, which is 100% safe.

Agreed, The block is being used for the voice services, there us a hole in the back of the box, if you trace the cables from the routers they don�t go in to the blocks.

Looks like a new build where the builders have pre run CAT5 and Coax.

Fibre should be fed via a wall mounted fibre splice tray but i don�t think the installer is responsible for all that mess!

On closer inspection you would appear correct however I still take issue with the install.

The lower box looks like it was installed by the builders. It looks like the builders can't cut a cable tie to save there lives...

The upper box;

I can't see the splice joints so will presume there are unprotected. (though I hope they have there heat shrink wrap at least...)

Unprotected fibre to the connectors on the media converter. When I say 'unprotected' I mean the jacket has been removed, or the wrong pig-tales have been spliced.

Excess fibre just in the bottom of the box

Where does the yellow fibre come from? The hole in the back of the lower box, or somewhere else?

The media converter is stuck to the back box by Velcro strips by the looks of it. Give it 6 months and it will probably fall into the bottom of the box.

If that was the install at my house they wouldn't have left site with it in that state - If I went out and presented someone a 1Gig line like that I'd be out of a job before I'd booked my weekly time sheet.

I will end this by saying - *IF* that box is restricted to Hyper and there are *NO* user serviceable parts inside which would require an EU to access the box once closed then the install can be what ever it wants to be - it doesn't however look very good on the company, or the individual installer...

Hi all

Just wanted to add that the installation shown in the original post is not our usual installation methodology, we were asked by the building to make use of existing infrastructure.

Although this demonstrates our flexibility and responsiveness, I am happy to share images of our standard installations.

You're welcome to email me directly [email protected]

Best wishes

Sunita
Head of Marketing

Feel free to show me an install in person on my wall, Sunita

In reply to a post by Ignitionnet:

Feel free to show me an install in person on my wall, Sunita

Happy to send a Hyperoptic engineer over to you however depends on where your wall is geographically located!

Sunita
Head of Marketing*

*excludes in person installations

In reply to a post by Hyperoptic:

... I am happy to share images of our standard installations.

Are you going to post some to the thread?

In reply to a post by Spud2003:

Are you going to post some to the thread?

I hope to! Watch this space....

Sunita

So how about you post some photos of a typical install here for everyone...

You have just sent flyers to one of my buildings and I've only been able to tell people to look at your rather empty website, or this forum thread...

For the sake of good customer service you may wish to correct the myth that all your install are carried out in the same way.

Any other happy customers on here care to share there pic's of the install ?

I have just asked the rep from here via private message to provide a public link to, or forum posts showing there 'typical' install...

Oh OK ... cool, let me know if you get anything please