How do I get these? Or do my other replies on this thread provide them?

I think that BTW Performance Test answers most questions. You are definitely on the 80/20 product, but it may be capped at 40Mbps downstream depending on which of the two you signed up for. We need to know that .

There is no obvious reason why the upstream should have fallen, but equally it is very hard to imagine from the downstream IP Profile that 18Mbps upstream was ever possible. It's strange.

Have you any speed test results showing it? I'm not doubting what you say, just looking for clues.

What are the estimates now from this checker?

I have the speedtest.net results for the period from a week before my fibre go-live (ADSL) until today. Here they are exported and copied below. The first 2 are ADSL. It was actually 1st July I went live, not 2nd as I previously stated.

IP_ADDRESS TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
1/7/2014 06:16 GMT 6.36 0.27 19 London 0
1/7/2014 06:42 GMT 6.24 0.34 32 London 0

FIBRE INSTALLED - first speed test done at 08:26 BST (07:26 GMT)
1/7/2014 07:26 GMT 37.39 18.12 31 London 0
1/7/2014 07:30 GMT 37.61 18.13 31 London 0
1/7/2014 07:43 GMT 37.47 18.23 32 London 0
1/7/2014 08:35 GMT 37.59 18.08 32 London 0
1/7/2014 10:13 GMT 37.54 16.73 32 Newcastle upon Tyne 250
1/7/2014 12:40 GMT 36.99 17.74 32 London 0
1/7/2014 14:17 GMT 37.5 18.25 32 London 0
1/7/2014 15:24 GMT 37.05 17.19 10 London 0
2/7/2014 18:53 GMT 37.44 18.19 32 London 0
2/7/2014 19:43 GMT 37.12 18.16 31 London 0
2/7/2014 19:58 GMT 37.53 18.14 31 London 0
5/7/2014 14:56 GMT 37.1 15.25 32 London 0
5/7/2014 20:21 GMT 37.6 15.43 32 London 0
6/7/2014 09:18 GMT 37.47 14.14 24 London 0
6/7/2014 15:52 GMT 36.96 15.47 32 London 0
8/7/2014 07:12 GMT 37.33 17.39 31 London 0
Went on holiday came back on 20th. Left modem and router turned on.
20/7/2014 01:45 GMT 37.25 12.31 8 London 0
22/7/2014 10:16 GMT 37.31 11.01 24 London 0
22/7/2014 10:18 GMT 37.2 11 24 London 0
23/7/2014 19:43 GMT 36.34 10.82 24 London 0
24/7/2014 17:50 GMT 37.67 10.83 23 London 0
28/7/2014 20:46 GMT 36.95 9.33 31 London 0
31/7/2014 20:51 GMT 35.7 8.94 27 London 0
31/7/2014 20:58 GMT 35.03 9.55 32 London 0
1/8/2014 16:44 GMT 37.29 9.65 31 London 0
1/8/2014 16:50 GMT 37.49 9.51 31 London 0
2/8/2014 07:47 GMT 37.29 9.55 31 London 0
2/8/2014 11:56 GMT 37.43 9.6 32 London 0
3/8/2014 07:54 GMT 37.58 9.62 31 London 0
3/8/2014 08:17 GMT 36.6 9.6 31 London 0

Edited by deleted (Sun 03-Aug-14 16:20:04)

BT Wholesale checker

FTTC Range A (Clean) 38.2 30 7.7 6.1 -- Available
FTTC Range B (Impacted) 31.6 16.5 7.7 4.4 -- Available


If they (PlusNet?)) are capping me at 38 down, is it possible they are capping me at 10 up? So although I am on an 80/20 product, because my cabinet is only really going to give an estimated 40/10, they've capped it? Sorry if that's a naive question.

They should not be capping your downstream unless you are on the 40/20 product. You still haven't said which you signed up for and are paying for.

It didn't drop straight below 10Mbps either, so it doesn't look as though that is capped. Just sunk over time.

It's recommended that you do not post your IP address. It can be picked up by site scanners and make you a target. It would be best to delete it, all the way down, while you can.

I have checked the account and paperwork and it just says unlimited. I remember when I was signing up it was a bit confused but I know the price they eventually quoted was for their 40Mb product. They originally went for 80Mb but then found my cabinet wasn't up to that, so went for 40 and lowered the price.

We never discussed upload as I assumed I'd just get whatever the fastest for their 40Mb product was. So when I was on 17/18 upload and their web site said up to 19.5, I never gave it a second thought. When it dropped to 9.5, that's when I started to ask questions.

So, I would say I am on their Unlimited Fibre 40Mb product.

Removed. Thanks.

In reply to a post by stuchad:

So, I would say I am on their Unlimited Fibre 40Mb product.

Check on the member portal as its possible you've been provisioned on the older 40/10 settings by mistake. It looks like your line could do around 47 down and obviously 18 up, so the 40/20 would be ideal.

I'm on the 80/20 product (signed up in May) and get real speeds of 50 / 9.5 so I have a line of the opposite characteristics.

The upstream IP Profile is 20Mbps, so he isn't on 40/10.