In reply to a post by Chrysalis:

I was going to order a new line but am now going to hold off.

My line failed the GEA test with a note speed has dropped more than 25% in analyse period, so it has been recognised as a fault.

Will openreach actually fix it?

I had mine drop 25% and mine was logged as a fault. Long story short an engineer came out and found no issues with the line and said I never got the speeds I claimed (as I was to far away), I showed him my speed tests and my ISP sync speeds and he then changed his tune and said then it must be cross talk effecting the line and basically tough I'm getting around the estimate so was within acceptable range (which had been lowered from the original figure).
So for me no it wasn't fixed but if it's another issue for you other than cross talk then yes it could be fixed, it should be a free call out anyway as 25% drop is a fault so may as well see if they can fix it.

Good luck

I have already printed the BTw speed estimate page and will have it loaded on my laptop next to the socket if an engineer comes. They will have to lower the estimate a fair chunk to get me within range of it.

This time more prepared for their BS!! when they claim the speeds are impossible.

Edited by Chrysalis (Tue 02-Sep-14 11:16:19)

In reply to a post by Bald_Eagle1:

My own theory is that the updated firmware allows a more reliable connection as it can apply a low level of DS FEC without always needing to directly apply INP, delay & interleaving depth.

I don't know my figures any longer but I also found that the new firmware (well - the last official update) meant I no longer had interleaving applied. It used to kick in every couple of months. Since the update my line has been rock steady 24/7/52 with no interleaving.

Edited by Andrue (Tue 02-Sep-14 11:30:21)

ok here is what has been happening.

The broadband engineer came on thursday, I let him run his tests, and while they were running I showed him a printout of the GEA test that failed and the 'current' BTw estimate (so I have been leniant not using the point of sale estimate).

His device synced at 47.8, My current BTw estimate is 69-80. and even the Impacted estimate is 58 to 80.

The test as predicted passed and in his words was perfect.

Then I said to him so whats next as the fault exists you going to examine the line, he said no, I said why not, he said I dont test unless this thing tells me where to look, I said has it always been right then, he didnt say anything for a few seconds and then said ok I will check the cabinet, I then said and various points along the line right, he said yes.

So he left.

I had no disconnection for the rest of that morning indicating he didnt check anything, and when I rang his mobile for an update he hung up after about 5 seconds, he wasnt near my road or cabinet as it was too quiet where he was.

The service is faulty per openreach's own guidelines, Had a look at plusnet's t&c, and unless openreach make an attempt to fix my service I do consider the contract breached so is looking like I will probably be ordering a new line next week or so to get a new pair and after thats up ceasing the existing one.

In addition its not just speed, even with the error rates calmed down, the service has been disconnecting most evenings, and has currently been down 2 hours as it went down around 4pm, came back briefly for a minute, and then has been off since, I still have voice but the vdsl wont sync.

It does seem openreach are been run like a cowboy outfit and I am surprised they have not yet been on that bbc show about cowboy outfits yet.

seems I may have hit a lucky break, the install engineer who has been sympathetic with me kept in touch etc. has got the job, he's off now looking for a good pair or cabinet port.

now on 73/20 US attainable is up from 24 to 30.

error rate also seems a lot lower.

So what happened between the 5th and 10th? Did they keep the job open, or did you have to raise a new fault?

I reminded plusnet in ticket is breach of contract, had no reply and their forum staff were dead, after my dsl went down on friday night I angrily rang tech support, guy started going on about wireless etc. wasnt in mood so just told him the line was dead and process it, which he did. Then within hour got call back from a manager who approved a fTTC speed boost engineer today, as it turns out the engineer was my install engineer.

My old pair was only 50meg at 120m from the cab, so he abandoned it. He also reminded me may last 40m run is a 20 pair ali run which he couldnt avoid. I watched his jdsu syncing up whilst he was sealing my cable hole outside and seen it get 72 so was happy.

He also replaced the NTE5 before he left.

When I asked about the DLM reset he told me he did it before turning up as he didnt want the problem masked by DLM, which I thought was good thinking.

Looking at the snr data and bitloading, this pair is been battered with crosstalk as well but I think is less severe.

Edited by Chrysalis (Wed 10-Sep-14 12:41:42)

Really good thinking on the DLM reset - but I guess as a "boost engineer", it is probably a key part of the task.

I had a look at your line on mydslwebstats, and it certainly looks better. Watch the ES levels for impending DLM intervention. I have suspicions that the threshold is around 2200 per day.

In reply to a post by WWWombat:

I have suspicions that the threshold is around 2200 per day.

2880 errored/serious errored seconds a day on the Openreach Speed (BT Wholesale 'Standard' in their lingo) DLM profile. But it will flag your line if more than 288 in a day.