In reply to a post by MHC:

If you went with BT and chose a 40Mbps, got an unlocked HG612 and saw the attainable rate, you could then decide if an 80Mbps package would be worthwhile. At 40-45 attainable, probably not, 45-50 think about it, 50+ then yes. You would be able to see the line capability within a few days and if you decided to upgrade, BT will normally permit it without penalty - except that the contract start date would be moved by the few days.

That applies to pretty well all ISPs.

Thanks a lot!

I think with Cashback in mind I will go for BT Infinity (probably 2). 157 Pounds Topcashback + 125 Sainsbury's. Thats quite good I think.

Edited by deleted (Wed 17-Sep-14 14:15:07)

I did a fairly long post earlier then when I hit the preview I lost it and wasn't in the mood.

My main point was (in short) that BT CS is the worst of those three. Overseas, often hard to understand, and strictly tied to their script. Plusnet good but slow except through the Community forums - best to post in there anyway as you will want a "Simultaneous provide", where it is a good idea to involve one of the senior reps who go there. Sky is good, and cheap if you want Sky TV.

Thanks Roberto.

Unfortunately I'm not able to order through topcashback. It just shows me the wrong packages after using the link...
I think we don't need SkyTV. I cant really describe why - but they're not my favourite.

In reply to a post by AndyPandy:

Browse the different ISP forums, and you'll get an idea of who to go for.

I use Zen, and woudl recommend them. Not the cheapest, but very for customer service, and rock solid ISP performance (that which is not BT's responsibility!).

Cheers,
AP

I agree with that, I have ZEN and yes they're not the cheapest but for reliability and customer service they're second to none.

In reply to a post by peblon:

Unfortunately I'm not able to order through topcashback. It just shows me the wrong packages after using the link...

What's "wrong" about the packages it shows?
http://www.topcashback.co.uk/plusnet_broadband/

It happens at BT
When I click on it and go through the process.
I can click on BT Infinity 2, enter my Postcode, and get just broadband and broadband + tv as a choice. Not the fibre one anymore. It works without the TCB link, so it's not due to availability I'd say.

In reply to a post by John99:

I agree with that, I have ZEN and yes they're not the cheapest but for reliability and customer service they're second to none.

I would like to know what percentage of FTTC users have had to call their ISP Customer Service line. My FTTC service, with Sky, has remained synced, (no dropouts), at 39999/10000 for over two years. (ADSL was a different story........)

Edited by deleted (Wed 17-Sep-14 16:03:03)

The 4th option down on your link for me is "BT Infinity Broadband and Calls " - does this not take you to the BT Infinity page (I can't test as I don't have a topcashback account)?

It does. The problem occurs later, after choosing the product on the BT website. I can take the Infinity 2 package there, but it won't let me choose it afterwards... I think it's hardly to reprocess it.