Very strange - something wrong with the BT website then by the sounds of it.

Don't forget that whichever ISP you use you will be dependent on BT Openreach (or if unlucky their contractors) to do the install; and the most variable part of the connection experience is down to them as well and will be exactly the same whichever ISP you use. (except Virgin cable which you say you can't get anyway).

In reply to a post by Spud2003:

Plusnet should provide you with a reliable, fast, unlimited connection

Well as a Plusnet customer too, my mileage is very different.

Plusnet currently suffering from the 3rd Unable to Connect issue is as many weeks. I have been affected by 2 of these.

Also had a 4 month issue with line speeds going from 76Mbps to 500Kbps for 18 hours at a time.

So not reliable for me.

Also Plusnet is just a brand name of BT, (their words from the plc yearly reports to shareholders).

Ummm George.

I think you may be being a little disingenuous there, and not helping the OP.

It is highly relevant that you are on Plusnet's FTTP trial, and I think this post puts your remarks (though undoubtedly true) in context. In particular re the four-month issue:-

... an issue with speeds as low as 500Kbps for 18hours at a time. Problem also affected other FTTP users from all ISP's within my area. It took 4 months to solve as Openreach/ISP's/OEM manufacturer would not accept it was a problem in the exchange. Eventually Openreach swapped out several components in the exchange (but over a period of a month) and service came back to normal.

All ISPs in your area. Not specifically Plusnet. And specifically FTTP.

Edited by RobertoS (Wed 17-Sep-14 20:01:02)

In reply to a post by RobertoS:

Ummm George.

I think you may be being a little disingenuous there, and not helping the OP.

I did mention the issues with authentication which are/were affecting several hundred thousand users tonight (maths done by some one on the Plusnet community forum)

This issue also happen under 3 weeks ago and there has been 2 other publicly noted outrages in the past 3 days according to the Plusnet service page.

So to pretend that Plusnet is excellent, is being disingenuous. It is having issues growing and is still advertising for more customers.

BTW I have been with Plusnet for over 5 years now, mostly on ADSL, and the issues with general problems have become apparent over the last few months, it is not just an fttp thing.

Anyway I'll end there, just thought that the OP might want to know about issues affecting all of Plusnet's customers as well as myself.

In reply to a post by StephenTodd:

Don't forget that whichever ISP you use you will be dependent on BT Openreach (or if unlucky their contractors) to do the install; and the most variable part of the connection experience is down to them as well and will be exactly the same whichever ISP you use. (except Virgin cable which you say you can't get anyway).

The difference though is that some ISP's are much better at getting Openreach to come out and fix things, and don't tell you that nothing is wrong or tell you to turn your router off and on for the 10th time and read from a script from an office located outside of the UK.

From what I read it didn't affect FTTC users. Did it affect your FTTP?

Edited by RobertoS (Wed 17-Sep-14 22:43:30)

In reply to a post by georgelnx:

So to pretend that Plusnet is excellent, is being disingenuous. It is having issues growing and is still advertising for more customers.

Normal service is fine and the odd issue doesn't alter that or make Plusnet a bad ISP. There was no pretense involved.

Edited by Spud2003 (Thu 18-Sep-14 07:09:11)

In reply to a post by IranianGiraffe:

In reply to a post by StephenTodd:

Don't forget that whichever ISP you use you will be dependent on BT Openreach (or if unlucky their contractors) to do the install; and the most variable part of the connection experience is down to them as well and will be exactly the same whichever ISP you use. (except Virgin cable which you say you can't get anyway).

The difference though is that some ISP's are much better at getting Openreach to come out and fix things, and don't tell you that nothing is wrong or tell you to turn your router off and on for the 10th time and read from a script from an office located outside of the UK.

Getting your message across to some people on this forum is quite impossible, especially those who believe everything is fine with the their service without even carrying out self diagnostics on their connection. If it was shown to be sub-optimal, there are ISPs that go the extra mile to give customer satisfaction and as a general rule their monthly service fee is higher than average.

In reply to a post by trolleybus:

Getting your message across to some people on this forum is quite impossible, especially those who believe everything is fine with the their service without even carrying out self diagnostics on their connection. If it was shown to be sub-optimal, there are ISPs that go the extra mile to give customer satisfaction and as a general rule their monthly service fee is higher than average.

There are also people on here who are seriously paranoid about their speeds and spend more time running speed tests than they do actually using the Internet!