Yes, this is the other cabinet on the other side of the road:

https://imgur.com/V3ORMWZ

There is an issue with the cabinet and they are working on getting things into the state where orders can begin.

Hopefully should get another email once its all good.

Believe orders should go through now - so time for people should try again

Thanks again, I've placed an order for fibre broadband from EE and at no point did they tell me I couldn't have fibre broadband, so I'm taking that as a good sign... 8-)

It seems I spoke too soon, the "regrading" from ADSL to Fibre took place on the agreed date, I swapped out the old Mk 1 router for the newer Mk2 router (with 5GHz wireless) and everything was working fine, brilliant speeds and much better wireless connectivity.

Until 10ish on Saturday morning, I was literally in the process of running an ethernet cable through the flat from the router to a different room when the broadband died before I could even connect the cable to the router.

I spent an hour on hold to EE to go through the usual motions of checking the router and they confirmed there was a fault, saying that someone would ring back later that day.

No-one rang back so I rang EE again this morning (9am on Sunday seems to be the best time to get straight through!) to go through the checking process again, they have now booked a BT OpenReach engineer and we're going to be without broadband until then at least I would assume.

I have got them to give me at first one and now two months free broadband after this whole debacle so at least I'm not paying when I don't have broadband.

If I was feeling cynical I'd say that EE let the order go through knowing there was still an issue, knowing it wouldn't be something they would have to fix?

I'm now wondering whether the cabinet (as previously confirmed) is fine, but there is a fault in between the cabinet and the flat, a fault in the copper cables which has only happened since it was being used at fibre speeds (just a guess).

Does the phone work ok?

Yes, the phone is working okay.

I've got a red broadband light which then changes to flashing orange for a little while before going back to red again, this process keeps repeating.

The only practical thing EE suggested was to try switching the micro filter for the spare one which came with the router, which didn't help.

The setup hasn't changed since Thursday when the fibre broadband came online.

Router is trying to sync due to no broadband signal or very intermittent

Thanks, is there anything else I can try myself or should I just wait for the open reach engineer?

You could try the modem in the test socket