Maybe a dumb question......

.....but, other than traffic prioritisation and capacity/congestion issues, what other parameters can an individual ISP control over a FTTC connection?

(My question really is asking about Customer Support on FTTC connections)

hmmm sky are working on being able to change FTTC line settings

kind of like you could do with BE on adsl

but i'm not sure when we will see it roll out.

Depends on the ISP and what they've done. Zen have their own POPs in many exchanges so they can offer lower priced unlimited services for example.

Customer service can be key when it comes to hounding openreach for resolution to an issue, as opposed to report and forget.

What's the billing team like? Prone to mistakes?

I'm sure there are others that aren't popping into my head right now.

I thought they had given up with user line setting changes for fibre and only offering it to ADSL Pro customers. All mention of it disappeared from the Fibre Pro page in the My Sky section months ago leaving just the static IP address request option.

Plusnet had reported consultations with Openreach (it sounded industry-wide), so perhaps facilities will be available in a year or two.

Not sure I like the idea of Sky getting control over it, like with their LLU products it can mean higher latency as they try to prioritise stability.

Openreach do or did offer three stability settings for FTTC. I thought they were listed in SIN 498, but didn't find then in a quick look through the current version. It could be they have been withdrawn. That would explain Sky dropping the idea. They didn't involve direct control of things like SNRM, nor did they have names corresponding to the three in BT Wholesale. It was all very confusing, as "Standard" didn't map to "Standard".