Post deleted by Pauli1

I as others have pointed out i think you are connected to cab19 voice and net (but on adsl). I assume cab 19 is further from the exchange than cab4? What was your adsl speeds on cab4 (before you had vdsl)? The only way you could be connected to two different cabs, is if they are next to each other

The order issue sounds like a Database error..

Have you got a spare adsl modem router lying about (not the superrouter)

Edited by Taras (Tue 20-Jan-15 17:05:52)

In reply to a post by Taras:

I as others have pointed out i think you are connected to cab19 voice and net (but on adsl). I assume cab 19 is further from the exchange than cab4? What was your adsl speeds on cab4 (before you had vdsl)? The only way you could be connected to two different cabs, is if they are next to each other

The order issue sounds like a Database error..

Have you got a spare adsl modem router lying about (not the superrouter)

Hi,

Yes Cabinet 19 is further from the exchange, but closer to me and is a new FTTC enabled 80/20 cabinet a stones throw from my front door. My adsl speed on cab 4 was the same as I get now, about 1,5mb.
It was two separate BT Openreach engineers who both visited my house, then checked the cabinets then told me that my internet connection is coming via cab 4, whilst my phone line is on the new cab 19. Both as I indicated before. went as far as to say I needed to get TT to request my broadband connection gets moved to cab 19.

I can understand a provider saying they cannot supply me with a new fibre connection, as they do only basic line checks when you ring and make an enquiry and because of this issue those checks tell them I am not connected to a superfast fibre enabled cabinet, when in fact my phone is. How do I get past this and get Openreach to rectify the problem thats the big question.

My TT Superrouter is showing that I am connected by VDSL. My understanding is that it only displays this when you are actually on a fibre connection.

I could probably hunt around in the attic for an adsl modem. What would I be looking for on connection this up if I could find an old one?

Edited by deleted (Tue 20-Jan-15 17:44:00)

This sounds like a tie cable exists between cabs 4 & 19.

Supposition, but it may have been that no spare E-sides existed to cab 19 (which is where the D-side is from) at the time the line was installed, so it was fed to cab 4, then using a tie cable to cab 19 and on to the premises.

If so, the records are correct - in that cab 4 is where the E-side from the exchange terminates.

The issue is trying to get the pair changed to an E-side direct to cab 19 (if spares exist).
Once the E-side and records have changed, the checker will likely catch up.

how far away is cab 4 and 19? Basically the when the line is provisioned for dsl it is connected to the dslam and then to the voice line card. in the case of vdsl this happens between the two cabs (pcp and its fibre twin).

What exchange are you connected to ? maybe this will start to help with the confusion.

As for the old adsl router, its to see if the sync light comes on

In reply to a post by panda:

This sounds like a tie cable exists between cabs 4 & 19.

Supposition, but it may have been that no spare E-sides existed to cab 19 (which is where the D-side is from) at the time the line was installed, so it was fed to cab 4, then using a tie cable to cab 19 and on to the premises.

If so, the records are correct - in that cab 4 is where the E-side from the exchange terminates.

The issue is trying to get the pair changed to an E-side direct to cab 19 (if spares exist).
Once the E-side and records have changed, the checker will likely catch up.

Thanks, could you explain in layman terms? Is this something that Openreach are likely to fix themselves in due course? Is it something they would have noted with a view to coming back and sorting? Or is it sortable> Or is it something they should have done, missed it and unlikely to be rectified unless I mange somehow to get them notified either via TT or some other way?

With me already being a fibre customer and phone line moving to the new cab when it went live, I thought I would have been at ihefront of the queue to get the fibre link at the new cab 19

Edited by deleted (Tue 20-Jan-15 19:33:45)

In reply to a post by Taras:

how far away is cab 4 and 19? Basically the when the line is provisioned for dsl it is connected to the dslam and then to the voice line card. in the case of vdsl this happens between the two cabs (pcp and its fibre twin).

What exchange are you connected to ? maybe this will start to help with the confusion.

As for the old adsl router, its to see if the sync light comes on

Cab 4 and Cab 19 are on the same road. I would estimate about 1 mile apart.
Cab 4 has been there a few years (when I was first able to get a fibre connection), Cab 19 appeared about September past and went live just before Christmas when obviously my line moved, and everything went belly up.

I am connected to the Crumlin Exchange if that helps.

that would have been done for a number of lines wouldn't it though, as the OP's business line has the same issues so there may not be spares

In reply to a post by Pauli1:

In reply to a post by panda:

This sounds like a tie cable exists between cabs 4 & 19.

Thanks, could you explain in layman terms?

I'll try...
This is only a theory though, but it does fit in with the symptoms.

Typically, a cab is connected to the exchange with one or more cables. These are 'E-side' cables, as (viewed from the cabinet), they connect to the Exchange.

From the cabinet, smaller cables radiate out to Distribution Points. These are the last points before the final connection to the premises and are usually either poles with a block at the top, or joints underground. These are 'D-side' cables, as (viewed from the cabinet), the connect to DPs.

So, for most people the typical topology is:
Exchange -> E-side cable -> Cabinet -> D-side cable -> Distribution Point -> Drop wire -> Premises.

But as with many things, there are exceptions...
What may exist in your situation, is for some reason, your premises couldn't be served like this.
I surmised this may have been a lack of capacity on the E-side cable to cab 19 - but it could be other reasons too.

To overcome this, the line was routed from the exchange to a different cabinet (cab 4), where a cable linking it to cab 19 ( a 'tie' cable) existed.
So your line may actually traverse 2 cabinets, not the usual 1.
e.g.
Exchange -> E-side cable -> Cabinet 4 -> Tie cable -> Cabinet 19 -> D-side cable -> Distribution Point -> Drop wire -> Premises.

If this is the case, the records and availability checker will likely show cab 4 as your serving cabinet, as this is where the E-side cable terminates, not cab 19, which is the more appropriate cabinet for your premises.

All this assumes the theory is correct though - which it may not be - It's supposition.

Assuming it is, if you are able to arrange for the routing of your line to be changed to an E-side cable that connects directly to cab 19 (and so missing out the 'intermediate' cab 4), the records would be amended and so the checker would update.

This isn't something that BT would do without some form of prompt ( such as an order/fault report), as they closed the issue once service was initially provided.

It may be that the simplest way is to order a new line with the hope that it's now possible to provide directly from cab 19, but you may be able to get your existing Service Provider to do what is necessary if the they have the will to do so.

In reply to a post by Pauli1:

Batboy, Cannot order fibre on the business line either, I tried to.
Bear in mind the business line is showing connected to cabinet 19 also, so suffers from the same problem.

What problem? FTTC is available on cab 19.

BT BROADBAND AVAILABILITY CHECKER
Address 30 LOUGH ROAD, BALLINDERRY UPPER, LISBURN, BT28 2LA on Exchange CRUMLIN is served by Cabinet 19

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