A reasonable theory, 'cept in all the instances of two cabs and fibre I've come across, the fibre is connected at the 2nd cab,

Weirder still though is that the first cab was already live. He was, (thinks he still is), on VDSL from it though the stats suggest that isn't the case.

Ah! A thought. A crazy one!

The engineers say his phone is on 19, FTTC on 4. What is the only way this can be engineered?

Answer - the phone no longer routes from the exchange to 4, but to 19. Shifting the FTTC provision from 4 to 19 (FTTC cab) was for some reason not done. (I don't remember what broadband service his business line has, if any).

If we have a connection between the two cabinets, his routing could be Exchange >> 19 >> 4, picks up VDSL2 >> 19 >> premises. That would explain the speed drop and continuing VDSL2.

Which brings us back to the possibility that that your earlier suggestion of ceasing both and re-ordering may work. Or may not!

Edited by RobertoS (Tue 20-Jan-15 23:04:13)

In reply to a post by BatBoy:

In reply to a post by Pauli1:

Batboy, Cannot order fibre on the business line either, I tried to.
Bear in mind the business line is showing connected to cabinet 19 also, so suffers from the same problem.

What problem? FTTC is available on cab 19.

BT BROADBAND AVAILABILITY CHECKER
Address 30 LOUGH ROAD, BALLINDERRY UPPER, LISBURN, BT28 2LA on Exchange CRUMLIN is served by Cabinet 19

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date
High Low High Low
FTTC Range A (Clean) 64.4 45.3 18.5 11.9 -- Available
FTTC Range B (Impacted) 54.8 30.6 18 7.9 -- Available

I know it available on cabinet 19, I indicated that all along. What I am saying to you is that when I do the above check with my address, it confirms I am connected to cabinet 19, but no FTTC service is listed. That is what I am trying to get to the bottom of.

I hope you can see the images below.

Image 1 shows the details from BTs dsl checker for my address (as you have done above, showing me connected to cabinet19 but wirh no FTTC service!
BTW, that address you done the check on is about 3 times as far from the cabinet as I am.
[IMG]http://i258.photobucket.com/albums/hh242/Pauli363/Sc...[/IMG]


Image 2 shows the same check, but with my friend and neighbours phone number. Shows connected to cabinet 19 with FTTC available at 80mb download. I am virtually right beside the cabinet, he is a few hundred yards further down the road!
[IMG]http://i258.photobucket.com/albums/hh242/Pauli363/Sc...[/IMG]

Image 3. I then ran his phone number through the talktalk availability checker, and it is showing he can get up to 80mb downoad on superfast fibre, so obviously Talktalk have access to cabinet 19
[IMG]http://i258.photobucket.com/albums/hh242/Pauli363/Sc...[/IMG]

In reply to a post by RobertoS:

Weirder still though is that the first cab was already live. He was, (thinks he still is), on VDSL from it though the stats suggest that isn't the case.

Ah! A thought. A crazy one!

The engineers say his phone is on 19, FTTC on 4. What is the only way this can be engineered?

Answer - the phone no longer routes from the exchange to 4, but to 19. Shifting the FTTC provision from 4 to 19 (FTTC cab) was for some reason not done. (I don't remember what broadband service his business line has, if any).

If we have a connection between the two cabinets, his routing could be Exchange >> 19 >> 4, picks up VDSL2 >> 19 >> premises. That would explain the speed drop and continuing VDSL2.

Which brings us back to the possibility that that your earlier suggestion of ceasing both and re-ordering may work. Or may not!

Robertos, that is very similar to what the BTOR engineer told me when he called to check this. He said the convoluted path that the broadband signal is now having to traverse is the reason for the poor speed.

Eventually I may have no option but to cancel and try my luck with a brand new connection via BT. I am reluctant to do so, because the only strand of hope I have currently is to cling to TT as at least they have some responsibility to address this issue, not that they have been any use so far.
The minute I cut loose, I am no-ones customer.

Heres a thought though. (Please keep you ideas coming though, this will only be as a last ditch effort on my part) If I ceased all services with Talktalk, phone and broadband. Give it a week or so, then request a phone service with BT and get a new number. Then follow that up with a request for a broadband connection (even a bread and butter ADSL connection) would it be likely that the new broadband connection would be setup from cab 19, maybe then giving me an option to chase BT to follow up on the fibre issue? Or is it more likely that I will just be reconnected up using the horlicks of a route I have currently?

Also heres another thing I forgot in the midst of this mess. Back round the 20th Dec when this drop in speed occurred, I lost my phone service completely at the same time. It was dead on the TT line for about 10 days due to Christmas, although the slow broadband at 1.5mb remained available. I wasn't overly concerned as I had my mobile. The two issues were definitely at the same time.
The very first BTOR engineer call traced the issue to a BT box in the ground of our neighbours garden. He told me it was a short at a junction. He told me I had 5 lines coming into the house, only 2 used for my private home TT phone and my BT business phone. He told me he just connected the phone up to one of the other cables coming in to the house and that got the phone line working again.

Before he left, I ran a speed check presuming the 15mb connection would be restored. It wasn't, and I showed him, he said it would likely stabilise over the next 10 days which of course it didn't.
Could he have caused this or is there anything plausible he could have done at that terminal box which would cause this?
To be fair, the next 2 engineers checked the lines and said they were clean.
Coincidence or nothing?

What about the DSL checker results for your BT Business phone? It would be interesting to see that especially if it doesn't have a fttc connection.

In reply to a post by Pauli1:

In reply to a post by BatBoy:

Batboy, Cannot order fibre on the business line either, I tried to.
Bear in mind the business line is showing connected to cabinet 19 also, so suffers from the same problem.

What problem? FTTC is available on cab 19.

This is why, as far as I can understand it, this must be an OR database issue. I know I've cut the reply short, but I have read it - if OR think they know which cab your line is fed from, which is the case, then they'll offer you FTTC if your line isn't too long (and we're all assuming at the moment that it isn't).

So to get this fixed, I'd Email somebody high up in OR - I've not got the Email addresses, but I know a while ago lots of people were getting results from explaining directly to people "high up" in OR that their database(s) are in a mess, and/or that something odd has happened with your line and so your ISP can't resolve the issue in a million years.

Maybe the fact that you have multiple lines to the same property has confused things, maybe one engineer messed up and then the others were confused by that, maybe both... or maybe the construction of a new PCP and the timing of your FTTC order coincidentally went horribly wrong. Who knows? Again, I think somebody "high up" in OR needs to know, though, and possibly one of the easiest ways of explaining your predicament is to include a link to this thread at the end of the Email.

Edited by deleted (Wed 21-Jan-15 01:08:11)

I think we can run around in circles as to whats happened...

How to solve it is the issue.

The ideal situation would be for an OR engineer, checking how your line is connected and if it is the double cab route, to see if there is spare e side cables on your closer cab and to move you line to a single cab.

The question is how to get this done, TT i think will make the issue harder than it should be and thats the problem as well.

Bear in mind two things.
You live in a area of about 1 mile radius where 3 telephone exchanges converge, the road up from you "the crewe road" has next door neighbours with telephone numbers on different area codes.
The other end of the Lough road is served by the cabinet beside the water treatment works however due to unfortunate cable routing the glenavy road end of the Lough road can only achieve 15Mbps.
The broadband improvement project is due to install additional cabinets in this area around Dec 2015 with no guarantees that you will get faster service. This will also cause copper rearrangement.
The situation in this area is so dire that I have setup a small private wireless provider in order to help people get faster connections, the majority of lines can't support any kind of vdsl2 service and receive 1.5Mbps or lower adsl service.
Cheers,
Flipdee

Edited by deleted (Wed 21-Jan-15 09:52:55)

If you go down the route of getting a new line do this before you cease your existing setup - otherwise the new line could just just re-use your ceased setup.

After reading this thread in full, I think everyone is coming to more or less the same conclusion, however I believe the root cause of this is the "broadband improvement project" works, which may or may not fall into standard deployment, as what has potentially occurred is a new cabinet has been installed closer to the OP's property solely to improve speeds to him and his neighbours.
Obviously the routing/database should have been updated correctly however because the OP has so many lines (working or not) coming into his property a clean migration may not have taken place.
It could also be a historical problem where some lines are served from different locations due to scarcity of copper when lines were ordered.
cheers,
flipdee