In reply to a post by BatBoy:

What about the DSL checker results for your BT Business phone? It would be interesting to see that especially if it doesn't have a fttc connection.

the DSL checker accepts the number ok as its a BT line, but returns the same result as when I inout my actual address and postcode, i.e. connected to cab 19, but no FTTC availability listed in the services box.

In reply to a post by gazzyk1ns:

In reply to a post by Pauli1:

In reply to a post by BatBoy:

Batboy, Cannot order fibre on the business line either, I tried to.
Bear in mind the business line is showing connected to cabinet 19 also, so suffers from the same problem.

What problem? FTTC is available on cab 19.

This is why, as far as I can understand it, this must be an OR database issue. I know I've cut the reply short, but I have read it - if OR think they know which cab your line is fed from, which is the case, then they'll offer you FTTC if your line isn't too long (and we're all assuming at the moment that it isn't).

So to get this fixed, I'd Email somebody high up in OR - I've not got the Email addresses, but I know a while ago lots of people were getting results from explaining directly to people "high up" in OR that their database(s) are in a mess, and/or that something odd has happened with your line and so your ISP can't resolve the issue in a million years.

Maybe the fact that you have multiple lines to the same property has confused things, maybe one engineer messed up and then the others were confused by that, maybe both... or maybe the construction of a new PCP and the timing of your FTTC order coincidentally went horribly wrong. Who knows? Again, I think somebody "high up" in OR needs to know, though, and possibly one of the easiest ways of explaining your predicament is to include a link to this thread at the end of the Email.

Thanks.
Yes, contacting someone higher up in OR is definitely in the armoury at the moment. I want to approach this in as logical way as I can so whilst it is still a live ticket with TT (which it is) I will see if they resolve it, but I am really not hopeful. I just (surprisingly ) received a call 5 mins ago from TT technical dept. I thought this might be good, only to be asked do I connect via wired or wireless, have I tried switching the router on and off blah blah. He then said "we are still looking into it, without providing any info on what they are actually doing, which I doubt is very much. So disheartening.

If I have no joy via TT, the next thing will either be to cease contract, and try my luck with a new connection from scratch with BT, or start some high level email writing to whomever I can get to listen higher up the food chain.

In reply to a post by Taras:

I think we can run around in circles as to whats happened...

How to solve it is the issue.

The ideal situation would be for an OR engineer, checking how your line is connected and if it is the double cab route, to see if there is spare e side cables on your closer cab and to move you line to a single cab.

The question is how to get this done, TT i think will make the issue harder than it should be and thats the problem as well.

That is it in a nutshell Taras. If I could just get TT to contact OR and say there is an issue likely due to this new cab install. Send an engineer out and tell them TT authorise any connection work needing done to get the customers service running correctly from his nearest fibre enabled cabinet 19. How hard can that be?

In reply to a post by flipdee:

Bear in mind two things.
You live in a area of about 1 mile radius where 3 telephone exchanges converge, the road up from you "the crewe road" has next door neighbours with telephone numbers on different area codes.
The other end of the Lough road is served by the cabinet beside the water treatment works however due to unfortunate cable routing the glenavy road end of the Lough road can only achieve 15Mbps.
The broadband improvement project is due to install additional cabinets in this area around Dec 2015 with no guarantees that you will get faster service. This will also cause copper rearrangement.
The situation in this area is so dire that I have setup a small private wireless provider in order to help people get faster connections, the majority of lines can't support any kind of vdsl2 service and receive 1.5Mbps or lower adsl service.
Cheers,
Flipdee

Thats very informative Flipdee.
In this case though, I don't think I should be reliant on further cabinet installs. I could throw stones at cabinet 19 from my front garden. I have attached a map showing the route down Lurgan/ Crumlin road from the exchange to clarify.

[IMG]http://i258.photobucket.com/albums/hh242/Pauli363/Sc...[/IMG]

Sadly, probably VERY hard.
In an ideal world it should be pretty easy.
I'm confident it can be resolved one way or another.

In reply to a post by jphilip:

If you go down the route of getting a new line do this before you cease your existing setup - otherwise the new line could just just re-use your ceased setup.

Could you explain further? Do you think in doing it this way, there would be a good chance that this could rectify things?

What concerns me, is that taking all lines out of the equation, an address and postcode check on the dal checker says no fibre to my house at present.

Apologies, the improvement works include additional cabinets in the area, however i believe cabinet 19 has been installed as part of these works and ironically it should have caused a more or less automatic uplift in speeds, the downside of these works is the copper rearrangement required doesn't always happen the way it "should?"
Obviously you have been unlucky in this instance, friends in Sixmilecross in Omagh have recently been connected to a new "intermediate" cabinet, but as they don't live in area of high routing complexity and weren't originally connected to a vDSL service obviously their upgrade went pretty smoothly, their number became available for FTTC service on the 6th of January after cabinet installation around October/November time last year.
They went from 0.75Mbps to 22Mbps. (This is what the improvement works are aiming to do for people)
flipdee

If you cease the line first then the new order will not require an engineer to visit - it will use the deactivated circuit. If you order before the cease then an enginner visit will be required to fit a new master socket and possibly install new cabling from you distribution point or cabinet.No idea how likely this is to rectify the situation.

From the map, it seems they would have put extra E side cabling into the cab 19, as jphilip said, order a new line (not with TT sadly) and then wait for it to appear on the btw database and then order vdsl..

Once it has happened you should be able to cease the "weird/faulty" line. It shouldn't be that way and its something that will cost you money but I can't see TT sorting this mess out, unless you get hold of somebody high up in TT.

OR have massively cocked up on this ..

In reply to a post by Taras:

OR have massively cocked up on this ..

They probably have and it should be easy to sort out. However, it does sound as though TT are not trying to resolve it. TT should be telling OR what the problem is and asking for it to be sorted.