30m max from (in your case) the MDU CSP to location of the ONTE. Black, white, brown or grey available.

Don't forget, it takes approx 5m to go round a door frame, and there needs to be around 2m spare at the CSP end for the splice and to coil in to the tray.

Update on the Openreach complaint form.

Received a response which told me that this was an inappropriate submission and that I should refer the matter to my service provider. I think I managed a reasonable balance between putting him straight and exercising considerable restraint, (but I did cc my Superfast Cornwall contact).

The word seems to be getting round - had a call from one of the higher-ups in Kelly who was actually quite constructive and put me in the picture about EZbend; we've agreed a sight meeting as soon as I can clear some other committments. I've insisted that OR attend as well and also asked for the SfC contact's presence.

Awaiting the next round...

Not passing anywhere nearby in the next day or two, perchance?...

Nope, not even close.

Go for it !

Yup thats a good route to take to get all the parties involved to be there.

In reply to a post by Zarjaz:

Go for it !

Update: - I did, and the outcome has been very positive. I was contacted by a very helpful OR project manager, who took the criticisms on board and having seen the pictures agreed that the installation was not acceptable, and that it was indeed OR's responsibility.

We agreed on a site meeting with a Kelly team leader as well. In the event an experienced OR installation specialist also attended. We agreed on a revised installation with proper ducting, and the Kelly guy was actually very constructive and agreeable. On that basis, and despite my previously expressed doubts here about letting them back, I agreed to them doing the rework, with an assurance from the OR PM that I could get back to him if I had any reservations.

Anyway, the KN team leader turned up yesterday with two guys and carried out the rework as agreed. The result is shown in the final two pictures in this link http://bit.ly/1zrBAlR. It took them most of the day, but this is an altogether more professional looking outcome, and I'm well satisfied with it.

So, my thanks to all of you for your contributions and comments. A good result!

Cheers

Mike

Well done you. That's a much more professional looking installation.

Now for you to order yer smokin' hot 330 meg broadband !