Think they've now capped me......these stats looking ok guys?

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home settings advanced_settings troubleshooting


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Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 03:24:35
6. Data rate: 19998 / 57558
7. Maximum data rate: 25693 / 66910
8. Noise margin: 6.1 / 6.6
9. Line attenuation: 15.8 / 14.9
10. Signal attenuation: 15.9 / 14.9
11. Data sent/received: 1.7 GB / 39.4 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 27/01/15

So you have a custom DLM profile. Looks fine

happy days.......lets see how long it lasts.......had to reset it once already as i couldnt get my upload speed above 0.9mgb on my xbox one via ethernet....weird, reset but its ok now

I hope this isn't the start of more problems.......

Help | A-Z


home settings advanced_settings troubleshooting


Help and Advice

Helpdesk

Event Log



Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 04:37:06
6. Data rate: 18999 / 53602
7. Maximum data rate: 25581 / 67117
8. Noise margin: 7.6 / 6.6
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 15.9 / 14.9
11. Data sent/received: 1.2 GB / 35.0 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 27/01/15

Looks like DLM is active on your upstream and has capped the speed. You may have a line fault.

Already lol...only been reset since Thursday lol....well bt are calling me tom.....

Well no phone call yet.....got till 8pm......

Information for Helpdesk agents

When contacting the BT Broadband helpdesk, the agent might ask you for details about your BT Home Hub. This page contains all of the information they are likely to request.

1. Product name: BT Home Hub
2. Serial number: +068342+NQ43005359
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 27/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 06:34:52
6. Data rate: 18999 / 57687
7. Maximum data rate: 25670 / 67056
8. Noise margin: 7.6 / 6.6
9. Line attenuation: 15.9 / 14.9
10. Signal attenuation: 16.0 / 14.9
11. Data sent/received: 2.1 GB / 50.4 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-3KTW
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-3KTW
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: c8:91:f9:3b:84:54
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.204 | Last updated 27/01/15

maybe the line is starting to stabilise??