80/20 > 40/20 Stability?

So.., currently having issues with my PN connection, was syncing at 61000+/19999 but now only 56000+/19999 and dropping by the day it seems,

Plusnet don't seem to give a c**p and have said they won't send an engineer until it drops below 50000 as its apparently within my lines estimates (Which have changed since being activated it seems) as when I joined my line was 56 -78mbps (BT Wholesale) and Plusnet quoted 56mbps!

Currently I'm only able to test at 50-52mbps and even though my upstream still remeains synced at 19999kbps speed tests on both speedtest.net and TBB vary between 10 -18mbps and seem very unstable compared to just a few days ago.

and Interleaving has been activated on both downstream and upstream according to my modem stats but PLusnet are saying their end say its off!

Hmmm but theirs not a fault

ANYWAY!

If I was to downgrade to a 40/20 (38/19.5) product would this make the line more stable and hopefully reduce the line interleaving depth or even return it to fast path?

and by changing product with DLM be reset on my line as if it was a new activation?

Cheers in advance!

The Openreach ranges are the 20th percentile and 80th percentile, so there are people on similar lines outside the range. Openreach won't generally accept a fault from the ISP, for just speed issues, until you are below the 10th percentile.

Changing to a Plusnet 40/20 package won't help, as it will be provisioned on Openreach 80/20 product, and limited within Plusnet. You'll still sync at 56/20.

Someone on Kitz had worked out how to configure the modem to a lower speed manually, to get stability back, just as you want. Not sure which modem though...

No offence but in English please?

So when will openreech intervene with an issue?

How much percentage of a speed must one lose before they will get of their thrones!

So when will openreech intervene with an issue?

When Plusnet request that they do so.

In reply to a post by mlmclaren:

No offence but in English please?

If you have an unlocked HG612 with the latest firmware you can limit the sync speed yourself to increase stability.

In reply to a post by BatBoy:

In reply to a post by mlmclaren:

No offence but in English please?

If you have an unlocked HG612 with the latest firmware you can limit the sync speed yourself to increase stability.

My Bad I actually meant

The Openreach ranges are the 20th percentile and 80th percentile, so there are people on similar lines outside the range. Openreach won't generally accept a fault from the ISP, for just speed issues, until you are below the 10th percentile.

In reply to a post by Zarjaz:

So when will openreech intervene with an issue?

When Plusnet request that they do so.

and if Plusnet won't?

When you change to a service provider who will. (cue the talk of A&A)

Yeah I heard those guys work for there money!

Whats Zen like for these sort of issues, do they hodl off calling Openreach or will they do stuff for the customer also!

Whats Zen like for these sort of issues, do they hodl off calling Openreach or will they do stuff for the customer also!

I really don't know, and the comment about A&A is based on hearsay from these boards.