The BT eng has been out and he already knew about the issue with G.INP and ECI modems and showed me on the internal documentation on his laptop on how to go about fixing it.

They have to come out and perform a line reset which in turn allows the modem to perform an update. My profile reset didn't go to plan as it was being a pain. He had to call someone up at the HQ to force the reset manually, took it a while to stick but I'm back at low ping and full sync on the ECI modem, I don't think the line is running G.INP yet as he said the update to the modem does not happen straight away and takes place over a period of time (late at night)

Mine was the first the engineer has come across and his whole job sheet today is to fix this issue, so it's quite wide spread and BT know about it.

Good to hear and thanks for the update.
The situation for ECI owners doesn't sound ideal!

As I mentioned earlier, I was surprised to hear that you could get an engineer out when your line was still running pretty good.

What error did you/Zen report and were you warned of possible charges from BT?
Thanks.

In reply to a post by lockyatlrg:

Mine was the first the engineer has come across and his whole job sheet today is to fix this issue, so it's quite wide spread and BT know about it.

You'd have thought that live ECI modems - ones sitting and running lines day-in, day-out - would have automatically upgraded weeks ago.

Only 9,000 ECI cab based lines are involved currently and still a trial there

Waiting now on answer to next question now

Zen could see I had a solid 80mb sync for the whole time with them. I told them the truth about G.INP etc and how the ECI modem only connects at 67mb and high ping and the HG612 connects at full sync low ping. Zen where concerned as they could not see my line data profile or my line even having a connection at all on their system. They warned me about BT charges etc but phoned me back and told me they was getting more and more calls on the exact same issue and BT advised an engineer visit was needed and the only way to have the issue fixed currently.

Sounds like that worked out well - I could see your type of issue could have been hard work!

In reply to a post by MrSaffron:

Only 9,000 ECI cab based lines are involved currently and still a trial there

Aren't we talking about ECI modems supplied by Openreach to customers rather than street cabinets?

Openreach in theory believe that ECI modems were handed out only on ECI cabs, pointed out that it was sometimes just what was in the van, and waiting on a response to the follow up question.

The OP eng said they have not had HG612 modems for a good while now and all they use is ECI regardless of cab brand.

My connection went down last Wednesday. Had an OR engineer visit yesterday, all line tests fine, replaced the modem with a brand new boxed HG612 from his van and all was well. Except it needed the firmware/software updating and he seemed a bit clueless there.

I knew the cabinet was G.INP enabled from the stats I could still get from the old one, showing a 60000kbps sync. His JDSU and the new one both gave around 49Mbps sync.

When he'd gone I flashed in the unlocked SP08 and now have the sync's in my sig.