As I mentioned I'm not happy with the situation for ECI modem owners either.

I was surprised to hear that an engineer attended when the OP was still on a line with a decent connection. I know BT don't like to look at things that are still 'ok' without normally lots of threats of charges etc. You also often read engineers will only get involved when a line has dropped below a certain threshold etc. - hence my surprise

That would be on a individual basis. This is a common problem and it's getting more wide spread.

In reply to a post by b4dger:

As I mentioned I'm not happy with the situation for ECI modem owners either.

I was surprised to hear that an engineer attended when the OP was still on a line with a decent connection. I know BT don't like to look at things that are still 'ok' without normally lots of threats of charges etc. You also often read engineers will only get involved when a line has dropped below a certain threshold etc. - hence my surprise

This is a different thing altogether as it's not been caused by anything other than BT's own incompetence , and customers who were supplied with ECI modems All should be given a DLM reset to enable the modem to upgrade to the G.inp compatible firmware, Some customers have been unable to access the internet in a situation where the modem appears to be in sync but isnt, untill the reset is performed , The engineer who came out to trace a voice fault , was aware to the ECI/Ginp issues and would of reset DLM for me but didn't have my OGEA ID number the problem seems to be with ISP's that seem blind to this issue at the moment that's the hurdle for customers

Hi all, just registered here, sorry if I posted this in the wrong place or something.

I think I'm another having problems with ECI modem on a Huawei cab. Ever since I've had FTTC I always got 40000/9xxx speeds and 11ms pings (although that did go up to 20ms a while back). Just the other day something certainly changed.. Now I seem to have some packet loss at random times, and just noticed my upload speed has halved!? Latency generally seems more unstable too.. The modem has never been moved since it was installed over a year ago. Naturally the only stats I have are from the SR101 router (I'm on Sky).

Modem Status Connected
DownStream Connection Speed 39952
UpStream Connection Speed 5731

Exactly the same problem here, ECI modem on a Huawei cabinet - was syncing at or very close to 80000 but now I'm on 67920 with double the ping.

Emailed Zen and they don't know if G.INP has been enabled on my cabinet and fobbed me off by saying just do a modem reset!

Watching this thread with interest...

The speed is the EXACT same as mine, the tech involved in my case is James. All that we can do now is wait for BT to roll out a modem update, but I doubt that will happen.

In reply to a post by lockyatlrg:

That would be on a individual basis. This is a common problem and it's getting more wide spread.

Did you find some magic words to mention to Zen that helped get this resolved for you?

After emailing Zen regarding the issue yesterday, I received a reply from them.

Zen are aware of the issues affecting ECI modem and G.INP.

Here is the quote from their reply:

"Unfortunately, we are seeing problems being reported when the modem on a line does not support G.INP. These lines automatically have interleaving applied, even if they previously did not require it. This can result in lower sync rates and high latency.

Connecting a device compliant with G.INP should see an improvement. The only Zen supplied device that is not compliant is one type of ECI modem, which would need a firmware update to ensure compliance. Unfortunately you do appear to have this modem on your line."

They said BT are remotely sending out Firmware updates to these devices and will take few weeks to process.

Hope this helps people who are on Zen.

I have a HG612 3B modem and installed the unlocked SP08 firmware (BT Agent untouched and not deactivated), but don't know if I should disconnect ECI and connect the HG612 or wait for the firmware update for the ECI Modem

Edited by knight01 (Thu 02-Apr-15 17:18:12)

In reply to a post by spireites2008:

Hi all, just registered here, sorry if I posted this in the wrong place or something.

I think I'm another having problems with ECI modem on a Huawei cab. Ever since I've had FTTC I always got 40000/9xxx speeds and 11ms pings (although that did go up to 20ms a while back). Just the other day something certainly changed.. Now I seem to have some packet loss at random times, and just noticed my upload speed has halved!? Latency generally seems more unstable too.. The modem has never been moved since it was installed over a year ago. Naturally the only stats I have are from the SR101 router (I'm on Sky).

Modem Status Connected
DownStream Connection Speed 39952
UpStream Connection Speed 5731

Sounds like an issue that is unique to you, with both upstream and downstream sync taking a big hit, certainly the packet loss, has the latency /ping time increased dramatically ?

If it is unstable then it could well be a line problem and not G.INP related.

Certainly in my case and I am guessing most others, when the change happens the line speed and latency are stable with no noticeable packet loss.

Are you able to run the TBB Ping Monitor? http://www.thinkbroadband.com/ping/monitors/create.html