All you have to do then is request a DLM reset so the modem updates - one more step.

According to MrSaffron earlier, BT think they only rolled out ECI modems to people on an ECI cabinet, so who knows?

It seems my problem was perhaps unrelated afterall. About an hour ago my connection seemed to die, at this point I was fed up so I unplugged my router and then the modem too, left it for a few minutes and now have the following speeds:

Modem Status Connected
DownStream Connection Speed 39952
UpStream Connection Speed 8290

I should say I am on a 40mb package, I will monitor packet loss etc with a TBB graph.

In reply to a post by spireites2008:

I should say I am on a 40mb package, I will monitor packet loss etc with a TBB graph.

You are probably on a dynamic IP so when teh IP address changes you will loose the monitor, however, you should delete teh old one and start a new one each time. A bit fiddly but it will give you the data.

I've read (right or wrongly) that a DLM reset can't be done remotely?! So perhaps not so straightforward...

So maybe you need an engineer visit? As you know from Kitz, it's an easy fix - reset the DLM, modem updates.

If you have a backup modem, now is the time to use it

Usually it can be done remotely unless, like the cabinet I'm connected to, the DSLAM doesn't respond to any remote requests so it has to be done at the cabinet.

The engineer does not have access to the FTTC cabinet. Only to the PCP.

AIUI it used to be a phone call from the engineer to some central place, but I think the last time I said that was the method I was told they could now do it remotely. But only an engineer can trigger it, once sure there are no faults on the line.

In reply to a post by MrSaffron:

Openreach in theory believe that ECI modems were handed out only on ECI cabs, pointed out that it was sometimes just what was in the van, and waiting on a response to the follow up question.

But they completely stopped ordering modems from Huawei and told engineers to use ECI modems on any cabinet.

Just to clear this up for me (Please!)...

In my case the HG612 modem restores full speed with G.INP now enabled, to get the ECI back to full speed I would need a DLM reset or does the ECI not yet fully support G.INP which is why I see "interleave" like symptoms on my connection with it in use?
If a DLM reset was done with the HG612 connected would that leave my ECI modem without it's update?

Sorry...I am trying to keep up!

In reply to a post by b4dger:

I've read (right or wrongly) that a DLM reset can't be done remotely?! So perhaps not so straightforward...

It is technically possible for a DLM reset to be done remotely, but as it stands the problem seems to be the route used to implement a DLM reset is via an engineer, who is tasked via the normal faults malarkey, An open reach engineer can apparently carry out this task using what is basically a smart phone without asking anyone they have automated the process at that level, so all it would need is at the very least is for openreach and wholesale to work together on this and the result would be the isp being able to simply place the order for a dlm reset just as they do for other things, personally imo they should go further and give access to isp's so they can perform dlm resets,