So I am fairly sure my modem is ECI, looking at the rear of the unit and comparing it with the HG612.

What are my options here?

1) Wait until the modem firmware is upgraded by BT?
2) Or can the problem be fixed with a DLM reset?
3) Contact Zen support and get their input?
4) Wait until May when I plan to downgrade to 40/10, which should force a DLM reset anyway and hopefully bring things back to how they were latency wise?

Any advice much appreciated.

@NGA - I was in same boat as you. I can confirm that the SR102 works absolutely fine and gave me back full sync/speed. Im on a HUAWEI cab and had reduced sync and speed on the SR101 down from 79.9 sync to 67.9. When SR102 came I dropped the SR101 and openreach ECI modem for an hour, hooked up the SR102 then powered up and all worked ok. Sky initially were dismissive about the issue, but the kind lady at sky tech support offered me the SR102 for £29.99.


Just thought id register to let you know the frustrating part at the moment is getting any tech support desk to take the issue seriously. Would help if a site with some weight behind it like thinkbroadband took up the issue with BT and or the isp providers.

Edited by deleted (Fri 03-Apr-15 10:31:48)

MrS as usual openreach talking out their [censored]. I had fttc fitted in 2013 by kellys and I had an ECI given me for a HUAWEI cab. Worked flawless up unti9l G.INP started rolling out

@mixt - Looks like currently due to BT being quiet on the issue and ISP tech desks having no clue on the issue and will fob you off to say your speed is still within profile, only options are

1) Get a vdsl combined modem/router proven to work - btw what equipment are you using at the moment ?

2) get hold of an Openreach HG612 on SP08 firmware that works correctly with G.INP

Edited by deleted (Fri 03-Apr-15 10:31:27)

In reply to a post by fibrecereal:

1) Get a vdsl combined modem/router proven to work -

Is there a list of vdsl combined modem/routers proven to work with G.INP?

I would just buy an el-cheapo HG612 off ebay and flash it with Build C030 SP08 firmware and Bobs yer mothers brother. It should restore your sync speeds & pings. Then you can bin your ECI junk for good.

http://www.ebay.co.uk/itm/Bt-open-reach-modem-echoli...

http://www.kitz.co.uk/routers/hg612unlock.htm

In reply to a post by fibrecereal:

btw what equipment are you using at the moment ?

I've taken another look (had to get a torch out as all my equipment is in a small dark cupboard with lots of wire mess around) and I have confirmed, based on the positioning of the ports at the back, that it is an ECI modem.

For everything else routing wise, I use my own equipment (separate Linux box, wireless access points etc).

So you're saying even with a downgrade to 40/10, I'll still have this latency issue with this modem simply because they've upgraded my cabinet with G.INP and not actually confirmed that this standard works with end user modems like mine? The ECI?

Insane.

Well, time to look at a replacement modem (that supports bridge configuration) I guess. I was going to try my chances with Zen upon my downgrade and possibly get the free Technicolor combi router/modem they are offering with new packages just now, and try and convert it to run in bridge mode, but I've read that it's a pretty hideous piece of equipment in general.

So looks like it might be a basic Billion job or something instead. I'll have a read up on it all.

To be honest, if I had some confidence that this issue was going to get resolved any time soon, I might not feel as bad. But we are talking about BT here, and I'm pretty sure they have moved to the stance now of not being responsible for the end user modem anymore. Have a read of this: http://www.revk.uk/2014/10/bt-losing-plot-on-fttc.html

They are changing the service to wires only where they will not "support" the modem they provided.

So I reckon they've done this without a care in the world, to be blunt. And they are just going to leave it up to the end user to now sort out the mess and deal with replacing the modem if they see fit.

I'm a bit disgusted really but highly expected. Still glad I didn't go with them directly for my broadband.

In reply to a post by fibrecereal:

@NGA - I was in same boat as you. I can confirm that the SR102 works absolutely fine and gave me back full sync/speed. Im on a HUAWEI cab and had reduced sync and speed on the SR101 down from 79.9 sync to 67.9. When SR102 came I dropped the SR101 and openreach ECI modem for an hour, hooked up the SR102 then powered up and all worked ok. Sky initially were dismissive about the issue, but the kind lady at sky tech support offered me the SR102 for £29.99.


Just thought id register to let you know the frustrating part at the moment is getting any tech support desk to take the issue seriously. Would help if a site with some weight behind it like thinkbroadband took up the issue with BT and or the isp providers.

@fibrecereal - cheers for the info on the SR102 & the offer you received from Sky. Just spoke to Sky again & explained about the ECI modem/asked for the SR102 at a reduced price. They have sold me the SR102 at £29.95 (plus £6.95 delivery). Happy to have a fix to the problem, but it is not really acceptable that we have to pay anything! As you mentioned, would be great if someone like thinkbroadband (or ISPreview?) could take this issue up further with BT & the ISP's.

Hi NGA

Just to confirm -

http://www.thinkbroadband.com/speedtest/button/14280...


And this is what the SR102 is on firmware wise -

http://i.imgur.com/USai23Z.jpg

I agree its frustrating as it seems ISPs and tech support desks are not aware of the problem.

Edited by deleted (Fri 03-Apr-15 11:27:48)

Does it have to specifically be Build C030 SP08 ? I note on the Kitz site, hg612_unlocked_sp10_firmware is mentioned.

Cheers.