On the bill from BT where both phone and broadband are on BT and the phone line I use, as both are with BT the bill is combined, but all items are listed separately i.e BT Infinity 100Mb Option1, Line Rental, call add-ons etc
The product is FTTP with Fibre Voice Access (FVA) and I was a trialist with BT
The phone handset is connected to the FTTP ONT
http://www.thinkbroadband.com/news/5013-openreach-pr...
On the 2nd line which is not used for voice calls at all, I have separate bills - phone bill from BT, broadband bill from Sky
2 different lines, with 2 different phone numbers, one over fibre, the other over copper
It is a bit of a con really, but my FTTP installation and everything after it were a complete nightmare
I was supposed to be able to keep BE broadband without any issue albeit on a different phone number which wasn't an issue with BE - BT placed the wrong order, ceased the copper line, BE cancelled as no phone line. Despite having the correct faceplate, BT disconnected all my extensions and that took 5 engineer visits to sort out
Last year I had a voice fault on FVA - couldn't make or receive calls. Took me ages to sort out as no-one I spoke to (BT India) understood the product or how to report it
I'd already tried disconnecting power to the ONT overnight and disconnecting the battery backup
When I finally got through to the right team, (BT Exeter team) and got it all sorted out, I asked what I should do if there were any further fault in future "Just call 151 from your fibre phone line and you'll be put through to us, the correct team". D'oh. That's an impossible task if you cannot make phone calls on that line
Over 2 weeks without the ability to make or receive calls - I didn't want to redirect calls to another number, as that means no compo
I am happy with it though but it's hard work being a guinea pig
Be* Unlimited