In reply to a post by dave2150:

Far superior to the Indian call centres BT uses.

i doubt anyone would have to do very much to be better than the outsourced bt retail support lol.
Though occasionally they can get it right (telephony side ) my last line fault was fixed within 48hrs of reporting it, and somehow the engineer visited my home on a Sunday, i didn't know they worked Sundays

Edited by tommy45 (Mon 20-Apr-15 23:57:49)

In reply to a post by tommy45:

So nothing to write home about, average support at best

You mean the Pro team? I've not had to use them yet so I can't say.

I have a Samknows monitoring box on Infinity 2. My latency during normal times is around 8.8ms, at peak last night (between 8pm and 10pm) it "shot up" to 9.16ms.

Lowest latency in the last week was 7.54ms and highest was 9.55ms.

The low was before I switched my router out for a new one so line retrained with the new router which has made a minor difference. Considering the swing then I don't think peak times are affecting me much.

In reply to a post by dave2150:

Far superior to the Indian call centres BT uses.

You just need to start talking technical to them and or ask to be passed to somebody technical and in most cases I get passed up the chain, and I just keep doing this until I get somebody local, this works about 80% of the time.

Paul

Just remember that none of the ISP's selling BTW FTTC have access to DLM settings like they did in the days of ADSL.

Whoever you pick if your line throws a wobbly, or you get some interference or a problem you will be at the mercy of DLM to do what it pleases.

As for which network - well I'm still (stuck) on ADSL with Zen at the moment using WBMC and I'm only 7ms from the the BBC at Telehouse Central (tested now from my London connection) and bar all the BT problems I've had not really had any 'network' issues with them as a provider I understand the cost issue - but it maybe that the cost can be justified by a reliable network.

Where do you normally game too - if you list a couple of IP's people may be able to do some trace routes and or pings for you to help see whats what.

Edited by IamQ (Tue 21-Apr-15 18:31:14)

Now't wrong with Sky's pro team at all. It's nice to be able to talk to someone that knows what they are talking about from the word go rather having to be passed through numerous people and end up speaking to someone that has a vague idea what you are on about.

In reply to a post by simon194:

Now't wrong with Sky's pro team at all. It's nice to be able to talk to someone that knows what they are talking about from the word go rather having to be passed through numerous people and end up speaking to someone that has a vague idea what you are on about.

They know what they are talking about, some would say otherwise, anyhow if your on FTTC they have no control over it, or BT OR dlm , and the GEA test isn't as informative as an unlocked modem

Been with BT,Sky and now talktalk

only sky i've had an issue with throughput which lasted 8-9 months

and effected a lot of people

theres like a 70 page thread on the sky forums somewhere.

How did that affect the latency?