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Standard User WelshWArrior
(fountain of knowledge) Thu 16-Apr-15 14:32:25
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Re: Cabinet 4 Pembroke


[re: deleted] [link to this post]
 
Yeah mine in Tenby has been playing up too on Plusnet. It was fine for 2 weeks sync'd solidly around 68Mbps-ish down and 17Mbps-ish up and last tues suddenly dropped connection and on resync, I'd lost 6 meg down and 7 meg up! Been losing .5meg down everyday since and Plusnet aren't bothered as it's within acceptable limits!

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Plusnet Unlimited Fibre Extra
My speedtest result
Standard User deleted
(deleted) Mon 20-Apr-15 22:47:09
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Chaotic


[re: WelshWArrior] [link to this post]
 
Anyone had any trouble last week?

My connection was dropping every 15 - 30 minutes problems with my modem syncing, lasted about 3 days, before it became less frequent until having solid connection again today?

seem to coincide with the first fibre connections going live on the new cabinet? was hoping it was sky installing a GEA link lol..
Standard User deleted
(deleted) Tue 21-Apr-15 14:10:47
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Re: Chaotic


[re: deleted] [link to this post]
 
Engineer just been, problem resolved now seeing 50-60mbps throughput with no interleaving, turns out it was a faulty card in the cabinet


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Standard User deleted
(deleted) Tue 21-Apr-15 17:44:16
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Re: Chaotic


[re: deleted] [link to this post]
 
Still getting the throttling, and as a test reconnected to another gateway using my router (left openreach modem alone) and speed shoots back up to expected levels, it seems to be a problem with plusnet and their supplier which is throttling
Standard User deleted
(deleted) Thu 23-Apr-15 11:01:00
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Re: Chaotic


[re: deleted] [link to this post]
 
So, I have had a week of hell, and its continuing, ever since the cabinet has been installed and gone live on london road, my connection has been dropping every 30 minutes staying down for 10-15 minutes and then i get about 20-30 minutes of up time..

So i ring Sky, they make me reset my router and change my microfilter (rolls eyes) for them to state its just line noise issue, yet they fixes do not work i have been given a 5 day Openreach timescale for fix, 2 days in nothing so far...

I also express my complaints over being missold my broadband,

I was happy with talktalk ADSL and awaiting Fibre (talktalk have GEA Link in pembroke exchange) but sky convinced me it was cheaper (which it is) but promised me as soon as my cabinet went fibre live i could have it.. i have also noticed since the cabinet was installed my ADSL2+ connection has gone from 19MB to 14MB max connection.

no one informed me about GEA Links, and Sky's care free attitude to installing them, I am tempted to take this through the ombudsman as a misselling as so I can get out of my contract and go elsewhere.

Not very happy right now with internet... I have an autistic boy who is major dependant on his ipad and a connection, he cannot grasp the internet not working properly and this week has been hell. not that Sky care less.
Administrator MrSaffron
(staff) Thu 23-Apr-15 11:19:52
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Is this SWPM cab 4


[re: deleted] [link to this post]
 
As in SA71 4RL

Since BT Wholesale is still not showing the cab as offering FTTC.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User deleted
(deleted) Thu 23-Apr-15 12:24:42
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Re: Is this SWPM cab 4


[re: MrSaffron] [link to this post]
 
PCP 37
PCP 4 is going to be FTTP
Standard User WelshWArrior
(fountain of knowledge) Thu 23-Apr-15 14:27:57
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Re: Is this SWPM cab 4


[re: MrSaffron] [link to this post]
 
They put a new CAB in outside the exchange for the EO lines. Is that the one you're connected to??

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Plusnet Unlimited Fibre Extra
My speedtest result
Administrator MrSaffron
(staff) Thu 23-Apr-15 14:37:50
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Re: Is this SWPM cab 4


[re: WelshWArrior] [link to this post]
 
Aha was confused by subject lines, hence the asking

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User WelshWArrior
(fountain of knowledge) Thu 23-Apr-15 14:40:06
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Re: Is this SWPM cab 4


[re: MrSaffron] [link to this post]
 
hahaha I can see how that happened - it is a bit confusing by the title!!

-------------------------------------------
Plusnet Unlimited Fibre Extra
My speedtest result
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