Eclipse is dire at the moment - but then they've admitted that they don't have enough capacity for heavy load.

I do see severe degradation when there's popular TV on. They usually throttle per stream, so that the HTTPx6 test gives me about full speed, but at the moment the whole line is being severely throttled.

http://www.thinkbroadband.com/speedtest/results.html...

Almost back to normal now http://www.thinkbroadband.com/speedtest/results.html...

On most days the two lines are fully flat, looks like SME office PC turned off overnight may have largely finished updating

I wouldnt call microsoft updates an extreme pattern, an isp should be provisioned with those updates considered as normal traffic. For it to also drop to 2mbit is an insane level of congestion. I dont know what to say other than to jump ship, unless vivaciti say they going to fix it and agree its unacceptable.

And they should be able to use a CDN or at least cache the files local to the ISP? Doesn't sound like rocket science to me.

Just got this reply from the ISP:

"All we know at the moment is that the node is running hot because of excessive traffic due to a Microsoft patch. **** is waiting for our suppliers managers to get out of a meeting so that he can talk to them about the issue. The issue itself is unlikely to be resolved today although your speeds should return to normal soon as traffic through your node decreases. Getting this issue resolved permanently is a high priority."

In other words, "Go away and try later."

Current speed
http://www.thinkbroadband.com/speedtest/results.html...

Edited by keymoo (Wed 13-May-15 14:16:16)

In reply to a post by keymoo:

although your speeds should return to normal soon as traffic through your node decreases.

In other words, the congestion will disappear when so many people stop using the internet.

Not a reply to inspire confidence. A useful next stop for you might be here.

Thanks. When I upgraded to FTTC they made me sign a new 12 month contract, so can't move until March...

Though it would be unfair to blame Vivaciti for that- it's a BT condition. Doesn't stop it being a pita.

In reply to a post by billford:

Though it would be unfair to blame Vivaciti for that- it's a BT condition. Doesn't stop it being a pita.

I think the congestion is within Entanet - the supplier to Vivaciti, not BT.

I think that too. (Within Entanet).

Edited by RobertoS (Wed 13-May-15 15:29:16)

There is one ISP we hear about on here that doesn't pass the 12 month minimum term onto the customer...