True, but they put more effort than many into keeping their customers happy!

Two.

In reply to a post by RobertoS:

Two.

I know of Pulse8. I suspect I have missed reference to the other one.

In reply to a post by ian72:

I know of Pulse8.

That wasn't the one I was thinking of

AAISP Home::1 and Home::2. Six months.

Didn't realise AAISP did short term contracts as well.

In reply to a post by keymoo:

Thanks. When I upgraded to FTTC they made me sign a new 12 month contract, so can't move until March...

However, if your throughput is regularly below the Fault Threshold Rate then that ought to open up an option of being released from the other contractual commitments.

I note that the Enta forum does have a few quite large threads about congestion from the last 9 months or more.

The FTR applies to sync speed and that doesn't seem to be the issue.

In any case, does it apply on FTTC connections? It could for BT Wholesale I suppose, but the general experience is that a loss of many Mbps sync is passed off as crosstalk and the BTW estimate reduced.

In reply to a post by RobertoS:

The FTR applies to sync speed and that doesn't seem to be the issue.

In any case, does it apply on FTTC connections? It could for BT Wholesale I suppose, but the general experience is that a loss of many Mbps sync is passed off as crosstalk and the BTW estimate reduced.

Yes, I know that FTR applies to sync speed, but what use is that sync speed if it can't sustain reasonable throughput?

Zen's portal shows the FTR for my 80/20 line as 15000kbps, it's clear that the OP is getting less than this in throughput terms.

Might be a stick with which to beat Vivaciti...

Back to normal now.
http://www.speedtest.net/my-result/4357266195

To be fair this is only the second time it's been slow since my upgrade date in early March. If it happens too often I'll be looking to move.