I did not mention in the original post the fact BTO disconnected me last Wednesday from FTTC and left me with no broadband at all not even ADSL.

I think somebody at BTO hit a button to remotely turn off FTTC at the cabinet. Is that possible?

Both my ISP and BTO say I have ADSL at the moment, which I do not. So can the wiring at the cabinets be left in a state where ADSL will not work? I am assuming it is the filtering on the E-side which is stopping the ADSL connection from the exchange getting to me.

BTO and my ISP say we have to treat this as a 'new order' to get this resolved. And this will not happen until this Friday.

In reply to a post by godsell4:

I did not mention in the original post the fact BTO disconnected me last Wednesday from FTTC and left me with no broadband at all not even ADSL.

I think somebody at BTO hit a button to remotely turn off FTTC at the cabinet. Is that possible?

Both my ISP and BTO say I have ADSL at the moment, which I do not. So can the wiring at the cabinets be left in a state where ADSL will not work? I am assuming it is the filtering on the E-side which is stopping the ADSL connection from the exchange getting to me.

BTO and my ISP say we have to treat this as a 'new order' to get this resolved. And this will not happen until this Friday.

TBO, I would say if you are really connected then for them to test the call back to the modem/router.
I know BT can and do tests between their end and our ADSL router/modem.

But yeah I would wait to the date they say.

Paul

In reply to a post by godsell4:

So can the wiring at the cabinets be left in a state where ADSL will not work? I am assuming it is the filtering on the E-side which is stopping the ADSL connection from the exchange getting to me.

Until the jumpers in the PCP (phone cabinet) that take your circuit to and from the FTTC cabinet are removed by an engineer, then yes. The ADSL signal is blocked on the FTTC DSLAM.