Drop in speed

I have enjoyed a speed of 35mbps up and 5mbps down for some weeks now, with the odd dis/re connection always hitting those stats. Dis/re connected 1 day ago and now 27mbps and 2.64mbps down. Am with BT and Home Hub 5.

Stats from hub are


1. Product name: BT Home Hub
2. Serial number: +068343+NQ40921385
3. Firmware version: Software version 4.7.5.1.83.8.204 (Type A) Last updated 11/01/15
4. Board version: BT Hub 5A
5. DSL uptime: 1 days, 02:08:17
6. Data rate: 2713 / 28154
7. Maximum data rate: 2771 / 36311
8. Noise margin: 12.0 / 6.6
9. Line attenuation: 23.9 / 26.0
10. Signal attenuation: 23.9 / 23.9
11. Data sent/received: 4.2 GB / 40.4 GB
12. Broadband username: [email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: BTHub5-X5QZ
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: BTHub5-X5QZ
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: 34:8a:ae:b5:a6:42
24. Modulation: G.993.2 Annex B
25. Software variant: AA
26. Boot loader: 1.0.0


Any ideas from you experts? Shall I contact BT? Shall I re-set router?

Many thanks for any help and advice.

John

Might be the Huawei cabinet G.INP becoming active, from what I know the HH5A doesn't like it and reduces the sync speed of the downstream during the retrain. The dis/reconnect is symptomatic but I can't be sure of this explanation without more information.

The usual test is to connect an unlocked HG612 and see what it reports for the sync speed and G.INP status.

If not that, could it be due to local work on the cabling? Something in the house changing?

All these things are possible.

Thanks for that info. It has reset again and is a little higher, 28mbps down but only .537 mbps up. (Got my ups and downs mixed up in my original message..apologies!)

John