In reply to a post by RobertoS:

In reply to a post by mlmclaren:

I think we need to forget about the cabling ....

That's what we do need to look at. His attainable and actual are spot on for the attenuation. So unless something is causing that to be high he isn't going to get much more.

OK well who's popping round to have a look at the cable then??

Sorry for my sarcasm above but we have got to look at this from a point of reporting it to the provider to do something about the issue at hand...

Though to be fair the provider is first going to want the noise issue fixed... this could be the issue if there is a cable fault somewhere

But contacting Plusnet and blabbering on about the cable isn't going to get much response.

Edited by mlmclaren (Thu 18-Jun-15 11:50:17)

oh balls...

oh ok so what does the address checker for your new place give!

Another thought re the noise.

Before reporting it you need to check using the Quiet line test 17070 Option 2 with a (preferably corded) phone into the test socket. To get to the test socket you need to remove the VDSL2 filter plate, which could be faulty.

If there still is noise you have a good case. If there isn't, then see what you get through the phone socket of the VDSL2 filter plate before refitting the NTE5A faceplate, then after refitting it.

Do all extensions in the house stop working when the NTE5A faceplate is removed?

Plus, it's worth seeing what you get using a dangly filter into the test socket once the VDSL2 filter is off.

Presuming that is noise when all broadband hardware is disconnected.

He's going to have to wait for the checker database to catch up before he can post the correct information!

Not sure how long it will be, at least a few days I would have thought.

Noise when a modem is connected can mean

Dodgy filter
HR fault
Faulty modem

If the noise is present when all filters and broadband kit is removed and just a corded phone in the test socket, then you have a nice easy voice fault that needs tracing

Yep I'll do this at lunch as well as changing over from my billion 8800nl to the openreach modem.plusnet router.

There are 0 extensions in the house as I ripped the spiders web of wiring out. The master socket WAS in the diningg room some way from where the drop cable comes into house and went via all sorts of junction boxes. I got engineer to put new VDSL master socket right where drop cable enters house and modem is plugged straight in.

Good thought - I'll give that a go too.