In reply to a post by Icaras:

In reply to a post by XboxAsap:

In reply to a post by Icaras:

That sounds like an Openreach resourcing issue. The other person will have been in a different part of the UK to you.

Presume you are referring to manpower ? i.e Openreach employee going to FTTC cabinet and hooking up required phone line to Fibre ? but Bendito lives in area covered by #9 and yet is getting Fibre today, he is staying with Sky & getting Fibre sooner ? I'm moving from Sky too BT and having to wait a further week

That's right, that's what I'm referring to. It's the only reason I can think of for the delay. When a CP places an order the Openreach system will look for an appointment slot. Even if no one is going to your house you still need a half hour slot with an engineer for them to go to the cabinet.

Have they said if a home visit will be required?

Also, because you are moving providers you will require an engineer to visit the exchange in Irby too and swap you onto the BT equipment in there (for the voice side of things). Obviously that exchange visit has to be roughly coordinated with the cabinet visit, by a different engineer. All adds to the delay.

No I was told a home visit was not required - just connect BT Hub to phone socket and follow install instructions - lets hope they are correct BTW my phone line is with BT - my Broadband was with SKY

Edited by deleted (Mon 22-Jun-15 13:48:48)

Previous comment for the 30th was just from memory as to what the dsl checker page was saying prior to accepting orders became active. Can only assume the switch of provider is a separate delay to the broadband connection being upgraded?

Don't need a home visit myself and don't need new hardware as the hub was provided when I switched to Sky broadband about 3 months ago.

In reply to a post by XboxAsap:

In reply to a post by Icaras:

In reply to a post by XboxAsap:

... nested quotes trimmed ...

Presume you are referring to manpower ? i.e Openreach employee going to FTTC cabinet and hooking up required phone line to Fibre ? but Bendito lives in area covered by #9 and yet is getting Fibre today, he is staying with Sky & getting Fibre sooner ? I'm moving from Sky too BT and having to wait a further week

That's right, that's what I'm referring to. It's the only reason I can think of for the delay. When a CP places an order the Openreach system will look for an appointment slot. Even if no one is going to your house you still need a half hour slot with an engineer for them to go to the cabinet.

Have they said if a home visit will be required?

Also, because you are moving providers you will require an engineer to visit the exchange in Irby too and swap you onto the BT equipment in there (for the voice side of things). Obviously that exchange visit has to be roughly coordinated with the cabinet visit, by a different engineer. All adds to the delay.

No I was told a home visit was not required - just connect BT Hub to phone socket and follow install instructions - lets hope they are correct BTW my phone line is with BT - my Broadband was with SKY

Even though it was just your broadband that was with Sky an engineer will need to go to the exchange and (in simple terms) disconnect your line from the Sky DSLAM. So I reckon that's why yours is taking longer.

Even though it was just your broadband that was with Sky an engineer will need to go to the exchange and (in simple terms) disconnect your line from the Sky DSLAM. So I reckon that's why yours is taking longer.


Thanks for that insight

Managed to sort PC out and have had it active since Monday. Downloading via Steam at a max of 4.4MB/s so that = about 35Mb/s? Not far off the guaranteed minimum access line speed but I'll give it a while to settle

In reply to a post by Bendito:

Managed to sort PC out and have had it active since Monday. Downloading via Steam at a max of 4.4MB/s so that = about 35Mb/s? Not far off the guaranteed minimum access line speed but I'll give it a while to settle

Sounds good have you done a speed checker for both download/upload speed ? Do you have new black SKY hub ?
I have confirmation today of dispatch of BT Hub 5 & TV Box due Friday
Thanks

Sorry for not posting much and for being a lurker, spotted openreach van outside the anchor today about 3ish cabnet was being worked on. Also spotted another van going past the heather land half an hour later. Hope this helps anyone?

In reply to a post by Sqwirral:

Sorry for not posting much and for being a lurker, spotted openreach van outside the anchor today about 3ish cabnet was being worked on. Also spotted another van going past the heather land half an hour later. Hope this helps anyone?

Excellent news - looks like more FTTC's are due to become active in area - tomorrow is my date for activation to Fibre - I'll post speed results as soon as possible for those Lurkers and anyone else interested

In reply to a post by XboxAsap:

In reply to a post by Sqwirral:

Sorry for not posting much and for being a lurker, spotted openreach van outside the anchor today about 3ish cabnet was being worked on. Also spotted another van going past the heather land half an hour later. Hope this helps anyone?

Excellent news - looks like more FTTC's are due to become active in area - tomorrow is my date for activation to Fibre - I'll post speed results as soon as possible for those Lurkers and anyone else interested

Well Fibre went live on 30 June before 9am - had a few tech issues doing self install but resolved - i was told it takes a few days for signal to settle, but doing OOKLA tests at various times of day getting 55mb approx download and 18-20 upload for Infinity 2.
Was onto BT Broadband support yesterday and they did a line test and said it was peaking at 60mb download - 20mb upload - they said there maybe issues with extension phone socket which is non NTE5 installed in 1999 - so have ordered OpenReach NTE5a & MK3 faceplate plus wire tool , to replace extension socket myself which has the BT Hub 5 connected . Will sort out BT TV this weekend as well .
Overall very pleased so far and here's hoping those waiting will be connected soon

Glad to hear it's all up and running, looking forward to p3 being active when I don't know but I bet p3 is the last cab that gets active? Not getting my hopes up for mega fast fibre 30-20mb dl maybe?

Need to check my wall sockets, how can you tell if there nte5?
Cheers