So I'm going to remind people over and over again how bad it was when it WAS in public ownership.
Like the 2 weeks plus it took to rejoin a broken wire in my cab two which 2 people turned up to do the repair.
Like the 6 month wait for a new phone line.
Nothing has changed - it's taken me 6 months to get a line installed for a customer recently - yes, there was some actual work to be done that wasn't 100% straightforward, but once they finally were pushed to do it, it took 2 weeks to go from "can't be done" to "being installed" - and of course as I have no choice whatsoever, I had to play this game for a customer.
It goes without saying, if I could pick between multiple infrastructure providers, I'd get my lines installed quicker because every provider that doesn't get it sorted effectively suddenly doesn't get any business. Right now, BT Openreach doesn't have any actual competition in the majority of places.
So we do need a solution where Openreach has to face real competition by some means - and not just in a few areas - cherry picked out by them and the bigger players.
I'm not sure that I know what the solution is, or whether anything proposed hits the spot, but it is broken right now.



Pages in this thread:
Print Thread
therioman