In reply to a post by arobertson545:

But then I'd lose my phone number and I don't want that!

Like I say, I've got a fairly willing TalkTalk UK senior engineer on the case now who I am hoping I can persuade to get Openreach to change the line.

I have my fingers crossed for you. Sky were very good once I got escalated to the Exec Tech Team. The engineers were good. My problem lay with Openreach's DCO office ignoring authorisations Sky gave and actions Openreach engineers wanted to take, and actively refusing to allow things to happen.

There is another avenue that I found helpful but I don't want to put it "in public view" as it's unfair to the person involved - if you continue to have issues send me a private message and I will share it privately.

This saga has been going on for a good few months now.

I'm fed up with the whole thing and part of me just wants to give up now to be honest.

In reply to a post by arobertson545:

This saga has been going on for a good few months now.

I'm fed up with the whole thing and part of me just wants to give up now to be honest.

Sending you a private message. As I say, I understand totally where you're at with it all, I was in the same position a few weeks back.

Thanks a lot - very much appreciated

I just think Openreach's response of "it tests fine so there's no fault" isn't helpful in any way. I'm not making up a fault for fun - this isn't an enjoyable experience. I just want the Internet service I pay for.

Changing to FTTC has been a big mistake.

Edited by deleted (Wed 22-Jul-15 19:07:45)

The other thing that is odd (although some people disagree) is my Hlog:

http://i.imgur.com/vpWOlCFl.png

Edited by deleted (Wed 22-Jul-15 23:54:20)

And another resync...

That generally wouldn't result in a "whole new line". The same cable would be used at the house end - just a different pair on it. Further back in the network it may well be a new line but if any fault develops in future there is nothing to stop BT swapping that on to a different pair - which could actually be the same pair as you were having issues with.

Ah I see.

Well in that case I don't know what to do

I'm afraid it is keep plugging away to get it fixed. Or, if you have the option, move to someone like Andrews and Arnold who are better at pushing BT for a resolution.

EDIT to add: I assume you have ruled out problems with the router?

Edited by ian72 (Thu 23-Jul-15 12:34:39)

The issue is primarily the cost.

Also the fact that we have a landline and we need anytime calls which AAISP won't offer

Edit: I've tried three routers now

Edited by deleted (Thu 23-Jul-15 12:35:05)