In reply to a post by BatBoy:

The only change he can make is put you on speed, standard, or stable profile.

Yes that's what I meant.

But like I say, that won't, in itself make any difference at all.

In reply to a post by Icaras:

...so it's not like they're going in blind and just having to take your word for it. The engineer on the day should definitely be phoning the OR internal helpdesk who can log into the DSLAM and check stuff like that.

Forgive me but I cannot help but think that they are "going in blind".

They arrive, they plug in their JDSU and do a PQT. It passes and then they leave.

The one I had most recently said that if those tests pass, that is all they actually have to do. As he said, "you're just wasting time" if the tests have passed.

They don't really have much interest in what I have to say at all.

I'm hoping eventually I'll get an engineer who will do more than just run the tests and go: I know they're out there!

In reply to a post by arobertson545:

I just Googled it and supposedly the SFI2 visit does allow a co-op between ISP and Openreach.

However, as has been said already, it's not for FTTC.

It does indeed, you would do the co-op call as a last resort if there's no problem in the network or if you require information. The reason for the co-op call could be to find out when exactly the connection is dropping, or to get a history of the speed. Also, the co-op call can be used to switch ports on the CP's equipment in the exchange (in simple terms). The co-op call isn't there for them to tell the engineer what to do I assure you!

The problem is if you report too often, the line may get marked as unsuitable for broadband.

In reply to a post by Icaras:

It does indeed, you would do the co-op call as a last resort if there's no problem in the network or if you require information. The reason for the co-op call could be to find out when exactly the connection is dropping, or to get a history of the speed. Also, the co-op call can be used to switch ports on the CP's equipment in the exchange (in simple terms). The co-op call isn't there for them to tell the engineer what to do I assure you!

No no, I believe you!

If TalkTalk's UK engineers don't understand this, how can anyone underneath?

In reply to a post by arobertson545:

In reply to a post by Icaras:

...so it's not like they're going in blind and just having to take your word for it. The engineer on the day should definitely be phoning the OR internal helpdesk who can log into the DSLAM and check stuff like that.

Forgive me but I cannot help but think that they are "going in blind".

They arrive, they plug in their JDSU and do a PQT. It passes and then they leave.

The one I had most recently said that if those tests pass, that is all they actually have to do. As he said, "you're just wasting time" if the tests have passed.

They don't really have much interest in what I have to say at all.

I'm hoping eventually I'll get an engineer who will do more than just run the tests and go: I know they're out there!

And are these broadband engineers? They should be phoning the helpdesks. I don't know why you wouldn't do that because they (the engineers) are marked down for repeat visits so they are incentivised to try and fix it.

But it's a shame if the guys in your area are just walking off.

In reply to a post by Icaras:

But it's a shame if the guys in your area are just walking off.

I promise you that that is what is happening.

Yes they are broadband engineers: I have asked them.

The most annoying thing is when they leave and say "I expect you'll be seeing us again." If you know that, then do something!

Crazy! They're definitely personally affected by repeat visits in the following 30 days.

You mentioned about your speed and you asked why that's important. The reason I mentioned your speed is because your speed will have reduced if your connection is intermittently dropping. DLM will have kicked in to try and reduce those connection drops. So speed is a very good indicator of all sorts of issues. If your speed has dropped a lot then that should be ringing alarm bells for the OR engineers.

The guy yesterday said "I live the same distance from the cabinet and get less than you.."

I'm sorry but if I know the line can support 52Mb (it did error a lot but besides the point) then I don't see why I should accept 12Mb less.

In general I agree with your point but crosstalk could knock 12Mb off your speed over time. The initial personalised speed estimate you got when you signed up is supposed to take expected crosstalk into account.