Not if both LLU and BT are both congested at the cabinet/exchange

I'm back from work honey!

In reply to a post by professor973:

For goodness sake wake up. If it was speedtest / router problem, both PCs would not only report the same, but the TBB would report the correct result. It was obviously a compatibility problem between the gaming PC and VDSL modem/router. I would stop digging and shout for a ladder.

It being a compatibility problem with the router makes it a Pc or Router problem so I'm not wrong to blame them, you have said it was an issue between your computer and router so both where at fault to some degree.

This started because you claimed your new lan cared and repair done to your line made it out perform every other DSL line (to knowledge) in the world on a ping test, I said this was incorrect but you said it was, and now you've decided its not, but because I couldn't tell you what it was (and how could I, it could of been a thousand things) and currently you still don't know what it was apart from it was related to the use of your new lan card with the TP-Link router.

with regards to your little pun regarding a ladder, I will redirect that back at yourself as it does seem to be you that is in over your own head!

Edited by mlmclaren (Thu 23-Jul-15 21:34:02)

In reply to a post by partial:

In reply to a post by professor973:

Regarding packet loss, we have an exchange problem .... OR Engineers in my road every day and many others with problems including BT customers. Said to be congestion. Adam will confirm exchange problem, but OR will not get involved if the phone side checks out.

That must be some exchange problem if it is hitting both BT and TT LLU kit. Reckon Adam is bluffing again.

Sound's like it, but don't poke the bear... he may throw a fit !

In reply to a post by bobble_bob:

Not if both LLU and BT are both congested at the cabinet/exchange

But congestion would show a speed loss or at least latency rise in the evenings of more than just a few milliseconds !

@colesy10
Thanks for those graphs . The BQM looks like mine on a good day. Mine isn't bad right now but a bit of packet loss.

Line due to move on Tuesday, then it's make up my mind time.

I'm not sure I want to go full LLU, that's my latest concern. Even though the TalkTalk Business side has a good reputation.

In reply to a post by RobertoS:

I'm not sure I want to go full LLU, that's my latest concern. Even though the TalkTalk Business side has a good reputation.

LLU looks a better option for avoiding BTw issues, but then I wouldn't go for a reseller... so for TT or TTB I would go to them direct... for me it looks like Zen... but thats because where I am there is LLU available.

To be honest, I don't think I'm on TTB, as it was hinted that now I'm on FTTC and not adsl, I could upgrade to business IF I found the congestion too bad.

@Stephen..yes I agree the upload is probably my line. I have never had any form of internet over this phone line in this property before. I have an ECI modem, so don't have acces to stats. However I am pleased with the ping, the lack of packet loss and single thread speed on the tbb speed tester.
Thumbs up from me so far... (although nothing to compare to on this particular connection).

Isnt the main complaint with Talk Talk the lousy customer service? They do have a good network and with Pulse8 who resell pure Talk Talk Business you bypass that.

I know you have opinions on Adam and Pulse8 but they got my migration issue fixed within a few hours and have even answered queries in the small hours

TalkTalk business is supposed to have good customer support but I wouldn't touch residential with a 10ft barge pole.. for the reasons you mention...

I have no issues with Adam or Pulse8, just something about the whole setup doesn't sit to well with me, I feel it will fail, specially with the attention its getting currently.

Also not getting information confirmed and conflicting information that keeps hitting these message boards... at one point (not checked recently) they where claiming to sell dedicated or near dedicated lines but that was not the case...

and then the issues from a few people where they have been told issues with BT have affected the supposed TTB connections... not to mentioned I emailed them twice asking for information and still had no replies... that was over a month ago...

I looked at pricing recently, and couple of weeks later received an email asking me to supply payment details to start the order/service.... I didn't place an order??

and as I said above, I don't really trust resellers "anymore", Plusnet basically resell BT WBC and they constantly say issue with BT, we've told them, seems they are powerless... at least if I'm connected to Sky/TalkTalk's LLU (network) they are only ones at fault.

either way, I'm sure Pulse8 are great, but I remain sceptical about there abilities to host you guys as guests and with the migration process requiring me to regrade to ADSL and then start a new fibre upgrade, they can swivel! my house dropping down to 3mbps will probably blow my router up (I Joke) also believe they wanted £50 to migrate us, (which is the only joke not meant to be funny)

In reply to a post by mlmclaren:

Also not getting information confirmed and conflicting information that keeps hitting these message boards... at one point (not checked recently) they where claiming to sell dedicated or near dedicated lines but that was not the case...

I raised that question, and it was answered to my satisfaction. It is to do with priorities within the TTB network.