awesome, least you got some of this "awesome" customer service !

Resellers usually have their own authentication servers, goes over some LLU/BT backhaul then via a supplier like Daisy or Enta. So lots of different cogs turning. Good thing with Pulse8 is it all goes over TTB so you know who is to blame if anything goes wrong. From what i gather its a Talk Talk Business line in all but name with Pulse8 there for support only (and billing obviously)

Ive no idea how setups like this work. I assume Pulse8 pay TT to allow them to resell their network and use their IP range?

Yeah but you try calling TT Business and saying , your network is failing me... they will say your not a customer of ours.... call pulse8... call pulse8 "err err, its err TalkTalk... maybe Bt, maybe Virgin, Comcast... AT&T...

(Sorry don't take the above seriously, just a bit of fun0

If sky's at fault, I will rant at Sky, the message will get back more efficiently then, and this is why folk want openreach split from BT Group... because BT Retails issues get passed through better than outsiders, though that is a slightly different story!

Edited by mlmclaren (Thu 23-Jul-15 23:25:56)

You're slightly confused because of all the clashes of wording.

In the case of resellers, TalkTalk Business isn't a "business service" in the way we normally understand it. It basically means TalkTalk Wholesale. On the other hand it does also sell direct to businesses whereas TalkTalk as we know it is people like us.

TalkTalk Business does have consumer level (us) products and a higher priority products for ISPs to buy, just as does BT Wholesale.

The "business" level you could upgrade to will be the resold higher priority product, in the same way as on BT, Plusnet, Zen etc. they offer business products .

I'm not sure how clear I've made that, but hope I have.

Edited by RobertoS (Thu 23-Jul-15 23:37:07)

In reply to a post by mlmclaren:

Yeah but you try calling TT Business and saying , your network is failing me... they will say your not a customer of ours.... call pulse8...

Even that's a bit of a distortion.

I can understand you lacking confidence in Pulse8, but as I've just explained to colesy10, for our purposes Talk Talk Business is in effect TalkTalk Wholesale. We can't ring BT Wholesale. Or Openreach, as you know.

Edited by RobertoS (Thu 23-Jul-15 23:39:43)

Taking Talk Talk Business as an example be interesting who would get listened to more. A direct customer like me or you or an ISP moaning at them on behalf of a customer?

Do ISPs have more weight behind then when reporting a fault?

Yes.

I've exchanged half a dozen emails with them and quite satisfied.

It's nothing to do with Pulse8... I feel the same way about Plusnet and any other provider using third party infrastructure's such as BT Wholesale...

I know that by using LLU your still locked to using Openreach for the link between me and the exchange but this is a smaller issue than all the way to another city and then being handed over.

In reply to a post by bobble_bob:

Do ISPs have more weight behind then when reporting a fault?

Suppose it depends on the agreement between ISP and Wholesale provider...

I think TT Business would have a bigger interest in sorting their own customers issue and would get information regarding it easier than what it would from third party maybe.

In reply to a post by RobertoS:

Yes.

I've exchanged half a dozen emails with them and quite satisfied.

I guess, I wish you look with your move then