Well eventually I'm hoping Openreach won't just leave

Well TalkTalk haven't called back - I'm really starting to become increasingly tired of this whole issue.

Kind-of regretting upgrading to fibre now - at least my ADSL connection was stable

SNRM on the upstream dropped to 5dB from 6dB last night in a single go and is now stuck there.

REIN?

It turns out my last TalkTalk contact was hospitalised so I've got a new one.

Had a long chat with him tonight and he's sending out a new router which after some discussion we agreed was pointless - oh well.

He said he would get Openreach to do a lift and shift but the engineer would come to my house first - I thought the engineer went to the cabinet.

He said he would discuss with his colleagues, a pair change.

Progress I suppose.

The engineer will come to your house first, always the case in a broadband appointment.

TalkTalk can request a lift and shift, but if the Openreach engineer doesn't believe that'll help then it won't be done. Don't forget, Openreach manage all of that part of your connection with FTTC. It's solely their decision to do a lift and shift which involves moving you from one port to another in the cabinet. The DSLAM is Openreach's.

It's different from ADSL where TalkTalk own the DSLAM in the exchange so an Openreach engineer would do a lift and shift on ADSL by calling TalkTalk.

Discuss with his colleagues about a pair change? Again, they can't make the engineer do that as the engineer doesn't work for them and they don't own the network!

Edited by deleted (Tue 28-Jul-15 08:48:06)

I think he meant discuss as in decide whether it was worth me suggesting to the engineer that it would be a good idea.

I believe they can add it to the fault notes for the engineer to see too although like you say he doesn't have to do anything.

I am fairly confident I have an HR fault.

Looking at the Hlog, the attenuation suddenly increases and then decreases again (around 2000) which is a symptom of an HR fault.

In reply to a post by arobertson545:

I just Googled it and supposedly the SFI2 visit does allow a co-op between ISP and Openreach.

However, as has been said already, it's not for FTTC.

SFI2 does allow the co-op IF the ISP selects it for another 20 quid or whatever it is wholesale rate. It makes sod all odds though, because BTO rely on the "Pair Quality Test" as the determining factor.

I've got a copper DSL service fault for a customer, it's never going to fail the PQT test unless they happen to be around at the exact moment it fails, and even then it's questionable as it doesn't last long. But it does kill the DSL service.

What's worse, is that I've discovered every other household on the route has the same issue, they've all raised faults at one time or another and the issue isn't resolved.

...because there's no mechanism to get BTO to fix a "general area" intermittent fault - if someone bulldozed the line plant, they'd fix it as a general issue (eventually), but this type of fault goes nowhere even WITH SFI2 fees paid.

They don't just rely on the PQT, they look at the ADSL2 or VDSL2 test on their testers also.

What would you suggest then instead of relying on the handheld testers?

D-side changed today and lift and shift done.

We'll see how the line performs now.