Also see my edit .

In reply to a post by adslmax:

@ RobertoS and @ professor973 - you both could be shocked of my decision:

I might be consider moving to pulse8 from plusnet next year when my contract come to end because they willing provided with a green tick mark boxes

1) customer service could answer straight away (uk based)
2) phone call will pick up straight away
3) line rental will be cheaper along with pulse8 broadband
4) no long term contract
5) network seem good according professor973 LIVE BQM.

By the way, let us forget the silly troll and let us forgive each others.

Now that sounds a sensible idea Max. We should be here to help each other. None of us knows everything, but we can all bring something to the forum.

All went very smoothly with me, though I was on ADSL2+ which switched first, then the switch to fibre. Hopefully the TT fibre to fibre switching problems are well and truly sorted.

In reply to a post by professor973:

Now that sounds a sensible idea Max. We should be here to help each other. None of us knows everything, but we can all bring something to the forum.

I will ask MrSaffron to add the forum Pulse8. Sadly I cannot join pulse8 at the moment as I have to wait until my contract is finished with Plusnet in July 2016 otherwise a penalty fee of £100 if I did move away from Plusnet.

I did read all reviews from Pulse8 on twitter, other forum, fb as everyones seem very happy overall, you get your best service as you get what u are paying for! Pulse8 customer service is top prority to customers.

Edited by adslmax (Sun 26-Jul-15 20:08:48)

Well P8 are keeping a grumpy old devil like my happy, so cannot be too bad lol

Here is my live BMQ with Plusnet. Not as good as Pulse8.

http://www.thinkbroadband.com/ping/share/ab9db71b318...

If you have your line rental with Plusnet they're in the process of letting customers know about a price rise that kicks in on September 2nd. As a result you can elect to leave without penalty as long as you migrate within 30 days of receiving the notification.

If you haven't got a PN line then this isn't applicable...

In reply to a post by ferretuk:

If you have your line rental with Plusnet they're in the process of letting customers know about a price rise that kicks in on September 2nd. As a result you can elect to leave without penalty as long as you migrate within 30 days of receiving the notification.

If you haven't got a PN line then this isn't applicable...

No Plusnet will not waive the contract because they say it was my broadband fixed price for 2 years as I got 1 year left, as Plusnet told me on the phone that my plusnet phone line rental is 1 month contract anyway. But moving the phone line away from plusnet will result the loss of fibre broadband. As my LRS has expiry last month, can't be bother to renewal another 12 months LRS £155.88

Edited by adslmax (Sun 26-Jul-15 20:15:29)

A little increased maximum latency (yellow) 10 to 12:00pm, though that is something everybody seems to suffer. It is better than many I have seen here - have seen a lot of red from some suppliers. Plusnet not too bad. Customer service was my main complaint when with them a few years ago and still seems to be the case. Latest changes don't inspire confidence. I prefer to stay contract free as long as I can, which is something I never thought I could apply to fibre.

I think you've been misinformed, or you've misunderstood.

You are free to move just your phone line away from PN, as long as you stay on a BT Wholesale service. The only potential penalty in doing this is an extra £2.50/month on your FTTC cost (depending on which product you have).

However, the increase in line rental means that you can move both elements of your service without penalty.

Edited by ferretuk (Sun 26-Jul-15 20:26:40)