Not reply to the last post specifically ...

I have just decided to move from Plusnet back to BT.
Significantly lower cost than Pulse8 (especially allowing for cashback), less risky migration, and FON.
Of course, BT service is the major downside, though I always found them polite and helpful they were often difficult to understand. (****)

However, a friend's mum (around 80 and non-technical?) is getting fed up with TalkTalk and I am suggesting Pulse8 for her.
I think she could really benefit from the better customer service if she does have any issues,
and it looks as if the price will end up pretty much the same.
She is only on simple ADSL (and on TalkTalk), and that is all she needs, so the migration issues don't apply.
If anyone can give any reasons why this might be bad advice for her I'd love to know.

(****)
often difficult to understand
Our daughter got married to another English person in Malawi last year.
They had been living there 2 years so had got pretty used to local English, but the registrar was extra difficult to understand.

registrar: Tom (she had given up trying to pronounce his surname by then), please repeat after me.
<some text I forget>

Tom: I's sorry, you will have to repeat it to me first.

In reply to a post by ferretuk:

However, the increase in line rental means that you can move both elements of your service without penalty.

I need to raise complaint to PN if this was true to get free to leave PN on both Fibre & Phone as my package say on my PN account dual play fibre phone.

Edited by adslmax (Sun 26-Jul-15 20:32:54)

In reply to a post by ferretuk:

However, the increase in line rental means that you can move both elements of your service without penalty.

I can second that, as I just made a move and the very polite and helpful lady at Plusnet confirmed it.
The only thing locking people in is if they have Plusnet LRS.

I have received the standard Plusnet leaving email, saying
As you're moving your service before the end of your minimum term, you'll need to pay a charge for the remaining months. Based on your transfer date, we've calculated this to be £92.40.
However, this seems to be a standard glitch in their system, several other people have had the same but have NOT been charged.

Edited by StephenTodd (Sun 26-Jul-15 20:35:27)

Plusnet are best known to sent debtcollector at your door at anytime later if u did moved away even thought they did say there will be no charge. Once you left the company, PN don't care and sent this debt bill off to debtcollector and will come for you and also put affect on credit report too.

This is the most scary of this.

It's always best for plusnet cancellation team to confirmed there will be no penalty fee to leave PN due to line rental increasing in price in written notice in your ticket. But, they don't seem bother to do it anymore. Only on the phone call recorded. Then few months later a debt collector letter arrive and you end up with no proof evidence as your account with PN will be closed down and disappear for good.

Edited by adslmax (Sun 26-Jul-15 20:47:38)

adslmax: have you had a bit too much to drink tonight?

I don't drink. Only glass of water!

In reply to a post by adslmax:

I don't drink. Only glass of water!

It's just your post is even more incoherent than usual

Have you had the email about the line rental rise in September max?

In reply to a post by RobertoS:

Have you had the email about the line rental rise in September max?

yes I got email from PN on July 8th for phone service as there is no metion about fibre broadband.

What happens next?
We hope you're happy with Plusnet's award-winning products and services, but if you do decide to leave because of these changes, we won't apply any early termination charges. All we ask is that you tell us within 30 days of getting this email and give us 14 days' notice.^ The changes will come into effect from 2nd September 2015, and you don't need to do a thing. You'll see the new charges on your first bill after that date.

We look forward to continuing to provide you with award-winning customer service and of course, doing you proud.

Kind regards,

David Leather
Chief Operating Officer, Plusnet

Edited by adslmax (Sun 26-Jul-15 22:31:33)

So you can leave. It's already been discussed several times. You are on a bundle contract - you just told us that's what it says on your account.

So you can leave the bundle .