Rather confused I doubled check my account it say below:

THIS IS YOUR CURRENT BROADBAND PACKAGE
Plusnet Unlimited Fibre

£19.99
per month

Unlimited Usage Allowance
75.1Mb download speed (estimated)
20Mb upload speed (estimated)
You've 8 months left of your 24 contract

THIS IS YOUR CURRENT HOME PHONE SERVICE
Plusnet Anytime

£5.00
per month

Anytime inclusive calls to UK landlines, 0845 and 0870* numbers
25% discount to top international call desinations
Free calls to Plusnet Phone customers at all times
Free calls to Plusnet Support at all times

* Does not include ISP dial-up or indirect access numbers

Contract Information:
You've 8 months left of your 24 month contract

Is the email are including both? Or just phone service?

Both. All three in fact - Anytime is the third and also has a price rise.

As has been said, it's only people still on LRS that have a problem, as if they are only a few months into that they can't get a refund. (Whether Plusnet could get away with refusing one if Ofcom got interested is a moot point).

Edit - where's your line rental in there?

Edited by RobertoS (Sun 26-Jul-15 22:45:40)

Ok, so I need to ring up plusnet cancellation team to point out my email of line rental and anytime call increase price and will order pulse8 but what happen if plusnet decide to closed my account and ceased my broadband / phone by mistake?

As for line rental it didn't show up as my LRS expiry last month!

I check again and found it:

Broadband & Home Phone packages
Plusnet Unlimited Fibre £19.99
Plusnet Anytime £5.00
Line rental £15.95
Fibre Discount -£10.50 (8 months remaining)
Referral Scheme -£2.50
Total monthly £27.94

September charge will be:
Broadband & Home Phone packages
Plusnet Unlimited Fibre £19.99
Plusnet Anytime £6.00
Line rental £16.99
Fibre Discount -£10.50 (6 months remaining)
Referral Scheme -£2.50
Total monthly £29.98

Pulse8 fibre and line rental would be £44.00 (so, maybe I should stay with PN until the discount expiry in March 2016 then move to Pulse8 as I would be in no contract by then).

But BT already increasing line rental in September as I were expecting Pulse8 and other ISP's to follow shortly to rise line rental cost.

Edited by adslmax (Sun 26-Jul-15 23:00:20)

Technically you don't need to tell them. According to Ofcom it's up to Plusnet to work it out for themselves. Note it says "All we ask ...." Not "You must ring ...." Somebody in their Legal has worded that to get round the Ofcom guidance, and the CS staff probably don't realise the difference.

Think about it for a few hours. Even ask in the Community forums, in the Accounts and Billing one. But start a new thread, not in the middle of someone else's.

If I was leaving because of the price rise I would probably order off the new ISP and wait to get the letters from both confirming it, then if Plusnet say there is an Early Termination Charge, challenge it and get it removed.

You also get a moving date from the new one, and a date a few days before that which is your last date to cancel with no penalty. No need to give a reason if you have just changed your mind.

I see you have a Referral there. I assume that's your parents/

Apparently you can keep that. At some stage you have to ask Plusnet to downgrade your account to a Free Account, and the referrals are credited to that. There's some threshold figure, £5 or £10 or something, and when it adds up to that they pay you it.

I'm too tired now to find the details for you, but it's true. I've seen Oldjim say that you have to pay £20 per year, not free, and I haven't looked into that yet, but the forum reps seem to think a free one is all you need. I may look tomorrow.

Yes I have referral from my parents and my friend, there is one more referral coming up as my other friend join plusnet next month for fibre 80/20 with phone. So, I could getting £3.75 benefit from it.

Edited by adslmax (Sun 26-Jul-15 23:04:46)

I'm expecting to keep my referrals if I leave.

However, how moral is it to recommend a friend to join at this stage, when you are now talking of leaving? That's one of my reasons for stopping recommending PN. If it isn't good enough for me, it isn't good enough for them.

Edited by RobertoS (Sun 26-Jul-15 23:07:53)

I did told my friend, that's plusnet getting worse with no answer in telephone call, ticket never reply, sometimes fibre get congestion but they understood this but they want cheaper £10.00 a month for 6 months and went for plusnet, so I can't complaint!

Edited by adslmax (Sun 26-Jul-15 23:12:23)

That's OK .

max i would do it, as the others have said the price rise gives you a get out of jail free card.

Also my move to sky full LLU went without a hitch on the new migration system, if you need some positive feedback on the new migration system for full LLU.