@MrSaffron

Can you please read this email and tell me if this email allow me to leave plusnet with get out of jail (no early termination fee) because of line rental & anytime call cost increase from September but Plusnet say it not part of Fibre Contract with fixed price and refuse to get out of jail free.

The email sample here below:

http://services.ogilvy-uk.trclient.com/online/182841...

and also:

The new migration service as why is BTW rejected if from BTW FTTC to Non-BTW FTTC LLU?

Edited by adslmax (Mon 27-Jul-15 15:41:15)

Ummm Max.

If the two contracts were made at the same time as part of a retention deal 16 months ago, I think you should raise this on the Community forums and point out the Rental, Anytime and other Call charge rises are still "materially detrimental" to you, so the early free termination should still apply. The fact that your LRS has ended is irrelevant.

As far as you were concerned at the time, you contracted for a bundle. The ongoing price of the bundle has changed.

I think whoever you were talking to got confused. Your copy earlier from your account details said 8 months remaining.

Edited by RobertoS (Mon 27-Jul-15 15:43:42)

I just try to remember my past history of what has happen.

1) Upgrade to FTTC in February 2014 (discount deal fixed for 2 years contract with £10.50 a month reduced from £19.99)

2) Transfer phone service over to Plusnet to save £2.50 from zen home talk plus after FTTC was completed in February 2014, so I think my phone service with Plusnet start in March or April 2014.

In reply to a post by professor973:

A look around will reveal we are all friends now.

Is this until the next time someone disagrees with something you say?

Edited by mlmclaren (Mon 27-Jul-15 18:55:13)

If you bought broadband and phone as a part of a bundle my take is that you can exercise your right, as a significant part of the package is increasing in price.

If you don't take the PlusNet voice service there is a surcharge, so that shows they are linked.

As for the migration, not sure exactly what you are saying, but the migrating changes were not really about the back end processes, but what the consumer does, so SMPF FTTC to MPF FTTC should be perfectly possible. Would have expected people migrating to Sky to be complaining if it was broken at more than the TalkTalk process level.

@ MrSaffron - I mean migration from Plusnet FTTC to TalkTalk Business FTTC (LLU) under Pulse8.

Just got back from PN as they saying my fibre and phone are NOT part of bundle when I first sign up. They say I only signed up fixed price FTTC for 2 years contract but didn't have the phone service straight away until a month after that. So, the email is only to do with my phone service price increase but cannot cancel fibre 8 months remaining left in contract as the fibre price is fixed. But, they say that I can take the phone service to elsewhere but it could result cease on the broadband line with a fee of £40 plus £102 early termination fee if the broadband service is swtiched off by BTW.

At the end of the day. I give up. I staying with PN until my contract is fully expiry then I take both phone & fibre to Pulse8.

Got to hate PN for one rule for them and other rule for me.

Edited by adslmax (Mon 27-Jul-15 17:32:15)

Except the email you linked is identical to one of the very first batches, so nothing has been amended by "Legal" I'm afraid.

Mind you I'm surprised you even caught that there were price rises in the email , a very naughty "blink and you'll miss it" design deliberately hiding the price rises among paragraphs of marketing guff and proclamations of "Save money!". I saw the BT email today, even they don't do this! I agree neither email should say you need to contact them in order to switch without penalty.

Translation ?

Worse case been on the phone call to PN for [censored] 54 minutes ([censored] awful customer service) I don't like this waiting so long to get [censored] answer!

Pulse8 pick up within a few seconds!

I WILL have a pop at ANYONE that swears at or abuses me. - It is your job to ban me when you see fit, if you call that a job.