In reply to a post by adslmax:

Worse case been on the phone call to PN for [censored] 54 minutes ([censored] awful customer service) I don't like this waiting so long to get [censored] answer!

Pulse8 pick up within a few seconds!

Yes, a few seconds Max and just a few minutes for an email - But remember the stick and abuse I got initially for saying that. Not to worry, like you,I am capable of assessing suppliers, though it's looking a bit desperate for Plusnet, what with stopping the ticket system, though they took a week to answer anyway, along with restricting upload and customer service times. Not sure if BT are getting ready to unload them.

Okay so if you did not order as part of a bundle what PlusNet says is right. Joy of going for 2 year contract when they normally do 12 or 18 month ones, and have 1 month option if you want.

On the risk of a cease, if you move the voice from WLR (which PlusNet is) to another WLR provider then should be fine. Any provider who connects you on full LLU (MPF) when moving just voice is doing it wrong - i.e. Pulse8 if you order just voice will use WLR.

Always wondered why you went for a 2 year contract given your past habit of switching provider.

In reply to a post by professor973:

Translation ?

Edited that post now, it should be more understandable!

In reply to a post by professor973:

I WILL have a pop at ANYONE that swears at or abuses me. - It is your job to ban me when you see fit, if you call that a job.

I will remember that, also make sure others on this forum take note too, as in previous posts on this forum to other members and myself you have been the one who has been the abusive one throwing around the small minded language...

In reply to a post by mlmclaren:

In reply to a post by professor973:

I WILL have a pop at ANYONE that swears at or abuses me. - It is your job to ban me when you see fit, if you call that a job.

I will remember that, also make sure others on this forum take note too, as in previous posts on this forum to other members and myself you have been the one who has been the abusive one throwing around the small minded language...

I NEVER fire the first shot I treat others as I expect to be treated initially, then as they deserve from then on. You may be happy to be called a liar and fantasist, along with having everything you post rubbished just for the kicks of some members, but I am not.
I am fed up with Andrew standing by and watching rubbish and deliberate stirring thrown at me and not acting, but banning me the minute I have had enough and respond. By that time I no longer care about being banned and will happily escalate things to take the other idiot out with me. I have been unfairly banned in a childish manner many times. One instance I remember in particular was being banned and falsely accused for posting links to a sharing site, when all I had done was mention picture quality. The same one sided bias I see toward Plusnet awards. All I have done in this thread is stand up for myself and against total lies about Pulse8 - As my new friens adslmax would say .... End of rant!

I agree with Roberto

Specifically the chances are if you move to another isp because you dont like the price rises, the chances are you will have material detriment if you dont move both services and its clear plusnet sell it as a bundle, even if they do try to separate it in terms of cancellation.

In effect if plusnet are stating you can only move the voice services, its an effective tie in as most isp's now penalise you for just taking broadband only.

I am guessing you still under contract as you previously accepted a retention deal (given you joined plusnet before me). Did the retention deal discount only the voice or broadband? Specifically was the contract extension on both? if yes that to me is evidence they are a bundle.

Incidently I was prepared to take plusnet to court to get my LRS back when I migrated to sky so I would have been a guinea pig for the non refundable LRS but I didnt need to as sky compensated me removing the hassle.

Edited by Chrysalis (Mon 27-Jul-15 19:14:06)

YES YES FINALLY Plusnet have ended my contract over the phone after complaint. They are two faced as they removed my discount offer to end my contract as they say I am now free to move to other provider for fibre and phone. Been on the phone for 76 minutes with arguement, They found the ticket back to Feb 2014 as it was part of dual play bundle fibre and phone.

Bye bye [censored] plusnet, Thanks a bunch for removed discounts.

Edited by adslmax (Mon 27-Jul-15 19:21:31)

ok put the order in

Just waiting for email confirmed from Plusnet Customer Options Team to confirmed that I am out of contract for both fibre and phone. Still waiting for email.

Email finally arrived:


******************** - Sales & COT Analyst
7:15pm, Monday 27 Jul 2015
Dear ******************,

Thank you for your call today,

Further to our conversation, I have removed your contract and discounts due to the line rental increase. You are now able to migrate the service free of charge.

Kind regards,

****************

Can see my account that £99.90 fee is now £0.00!


Service Notice #***********
Service Notification
7:13pm, Monday 27 Jul 2015
All (pending) monthly special discounts for this account have now been cancelled.

Edited by adslmax (Mon 27-Jul-15 19:30:04)