oh right, fair enough...
Yes I know, a relative of mine currently get gas and electric through one of the big 6 and they pay a fixed payment throughout the year meaning they overspend in the summer and then that covers the heavy usage throughout the winter..
Unfortunately they had a gas leak recently that lead to the last quarters gas usage spiking, however the company in question then decided that they wanted to increase the monthly payment by £30 a month... meanwhile their electrical usage in the last quarter was less than pone months payment and that account sits in credit...
annoys me that they didn't just carry over the credit to cover gas and also that they didn't make any sort of contact or even express concern for the sudden burst of usage...
I've advised they dump them and switch elsewhere and stop direct debits and manage the payments themselves.
FTTC 63500/19999
FTTN 57344/3170