We see a few posters have done, so there will be many more. Bear in mind that 90% or more of the time it is:

- connect at the cabinet;
- fit VDSL2 filter plate to the existing NTE5 or replace a non-NTE5 master with one first;
- check with their equipment that the line passes the test;
- check the modem obtains sync.

You were in the other 10% or so, and most of those will just assume the engineer was right and they've been unlucky. That's if they even realise there is something wrong.

It's the same for Openreach engineers. The one that came to try and sort out a speed issue with my connection a while back had to travel 28 miles to get to me from his previous appointment and his next was 42 miles away.

In reply to a post by whisper:

In reply to a post by RobertoS:

In reply to a post by whisper:

I know he didn't do the job properly but am feeling quite sorry for him.

But did he feel sorry for you at the time? You can see now what he should have left you with.

The only thing in his favour is that Kelly's shouldn't have sent an untrained guy on a broadband job. It sounds as though he's had at most half a day showing him how to do a basic install and test, and sent on his way. That is disgusting by Kelly's management.

No, I dare say he didn't feel sorry for me. I still can't get my head round the fact the 'engineer' only gets £25 per install! Has anyone had a proper fibre installation from Kelly's?

YES. Due to a lack of civil works [an additional pole was required] not being ready it was a neigh on impossible job to install the service. However he said he could see a solution, called the boss to get clearance to proceed [and get paid more] and then cracked on. Did such an excellent job I gave him top marks on his phone's survey.

I see. Well I am very glad we had the Openreach Engineer out to fix it. He asked me if I would fill out a questionnaire regarding his work which I was more than happy to do.

Still downloading at 16Mbps+ so the line appears to be stable at the moment. Don't think we have had a re-sync yet, well not according to the router or BT Wholesale's speed test, same sync figure shows. Am pretty rural here surrounded by fields and overhead cables both electricity and phone. The pole is in next door's garden by the side of our drive.

Found the cabinet right next to the exchange and it appears to be a Huawei one by the shape, size and number of grills according to the description and photo on Kitz site. Was given an ECI modem, would've thought that it would have been better to have been supplied with a Huawei modem to match the cab's, but I remember the Kelly's chap saying that was all he had on his van. Perhaps it doesn't really matter then.

Think I was probably one of the first to have FTTC installed as the cabinet was enabled several weeks ago. Will just keep fingers crossed that sync speed does not plummet because of cross talk!

In reply to a post by simon194:

It's the same for Openreach engineers. The one that came to try and sort out a speed issue with my connection a while back had to travel 28 miles to get to me from his previous appointment and his next was 42 miles away.

Nope, that's unusual. Most OR engineers stay very local

Only ECI modems are available to engineers at the moment.

Any particular reason?

In reply to a post by Icaras:

Only ECI modems are available to engineers at the moment.

In reply to a post by whisper:

Any particular reason?

In reply to a post by Icaras:

Only ECI modems are available to engineers at the moment.

I imagine it's because they think they can't be hacked.

I've got some good news...

Not sure but

from the 3 different fttc "installs" they have all been from Glasgow they mentioned that they also are staying in BnBs/hotels

i stay in aberdeen.

Sounds like they're "on loan" from other areas of the UK. Possibly why they're having to travel more