Just had a look at the BT wholseale checker and Fibre is now saying availability 02nd September. I haven't had an update from Sky yet. Are Openreach obliged to let Sky know of this delay, seeing as they have accepted my order and originally stated 07th July as the go live date?

I got an update form Sky yesterday to say that Openreach have said that they are still waiting for equipment. 2 weeks ago they said that the equipment had been sent to the wrong location. They have also said that they need to make a modification to the cabinet to accommodate a line for me.

As the cabinet has never gone live (orders were briefly accepted, now the checker says it isn't available) this sounds strange. The latest date given is 18th September.

The explanations given by Openreach to Sky don't seem to be consistent. Sky are going to try and escalate to one of their teams to see if they can push Openreach on this. Is there any other way to get a proper explanation as to what is going on? If the cabinet wasn't ready they shouldn't have accepted orders. I placed order on 26th June and was given 7th July as the go live for my line.

Until the wholesale checker says available little point in worrying.

Providers are well known for mangling things in an attempt to make things sound more human beyond its broke and waiting on supplier

Faulty headend (exchange equipment) , Waiting replacement from supplier Cabinet availability has been suspended

That's a big doh, and generally don't find those bouncing around in car boots like line cards for cabinets

Thanks for the info Ribble.

Any idea what the lead time for that should be? The updates that they are giving to Sky don't seem to have a proper timescale other than "maybe in a couple of weeks".

2 weeks seems a good starting point. Hopefully they've diagnosed the problem correctly !

The last update I got on this was that Openreach ares still waiting for equipment. Can anybody suggest how much longer this should take, or are Openreach just making excuses?

Cheers,
Paul

I suspect it's still the same. As it's been going on since June I wouldn't even estimate a date to fix.

I did notice that the information found at https://www.btwholesale.com/includes/adsl/adsl.htm?s... now states that there is a waiting list, as opposed to having a date in the future. Does that indicate that there has at least been some progress?

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

High Low High Low
FTTC Range A (Clean) 34.7 25 7.4 5.7 -- Waiting list
FTTC Range B (Impacted) 27.3 14 7.1 3.3 -- Waiting list
WBC ADSL 2+ Up to 17 -- 10 to 19.5 Available
WBC ADSL 2+ Annex M Up to 17 Up to 1.5 10 to 19.5 Available
ADSL Max Up to 7.5 -- 6.5 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available