In reply to a post by MrSaffron:

Had you had me beg for you with Openreach yet?

Not that I am aware of yet, I did send you an email 7 days ago, but got no reply, so I assumed it appeared in your trash folder LOL.
It was sent to [email protected] and was on the large side, wanted to give as much info as possible.

But yeah that would be nice.

Every time I email BTOR they say that its scheduled end of the month and when that time arrives I am told scheduled end of next month and so on.

I also told them about 1 home can and has got fibre from our pole so they are possibly using our fibre dp hardware and are defiantly using our fibre manifold (this was done the end of July) so I know its live.

After that then replied they are not that technical and can only go by what is displayed on their screen and that there is still loads of work to be done, even though the work (i.e. repair) was completed end of July and all those engineers (even the guy that spliced the fibres in the fibre dp) all say its all done and just waiting for the database to be updated.

I know BTOR say we shouldn't take an engineers word for things, but every one that I have managed to take a look at it all say its completed.
I am like a stealthed ninga LOL, I see an engineer near our pole and I am like Zoink asking them about our install.

TBH, I think its just information gone a stray which is yet to be committed in the database, but to be missing for this long.

I have been told by BT (Executive Level Complaints; BT Consumer via phone and email) and BTOR (Fibre Enquiries team, Openreach via email) that we are still part of the original FTTP Commercial Project that is still undergoing and that FTTP can take longer to install than FTTC, but it will be 4 years in October to December since we have had all the fibre hardware installed along with the top half of our road which can get fibre and have done since end of 2011, so something isn't right.

Thanks.

Paul

Ah - vague memory of reading it when in the car (passenger) will go look after making cup of tea

In reply to a post by MrSaffron:

Ah - vague memory of reading it when in the car (passenger) will go look after making cup of tea

Thanks

Paul

And have found it and dealt with it so can drink my tea now as its cooled down a bit

Andrew

In reply to a post by MrSaffron:

And have found it and dealt with it so can drink my tea now as its cooled down a bit

Andrew

Thanks

Paul

Good luck, Paul. You have the patience of a heavenly host of saints.

All up and running now, had major speed issue's with the hub running of an internal extension (not sure why?) so have now got the hub plugged into the master socket.

Speed test

Edited by Storm_Force (Tue 08-Sep-15 21:33:05)

In reply to a post by Storm_Force:

All up and running now, had major speed issue's with the hub running of an internal extension (not sure why?) so have now got the hub plugged into the master socket.

Speed test

Your latency is on the high side, sure nobody was downloading anything on your line when you did the test?

Our latency on our ADSLx connection is normally 16mS so yours should be a lot lower than 109mS that you got in that test.

Paul

Yeah noticed that too done another and it was fine, I am having issues with speed not sure if its settling in or what for example last night 30mb + the hub reset several hours ago at 14mb so I restarted and back up to 28.72mb.

I am connected straight into the master socket as the hub was on a extension socket which was terrible. Is it normal for it reconnect so low?

Have you tested via the test socket, i.e. so extensions are not working. FTTC is very sensitive to the presence of the ring wire, hence by VDSL faceplates are so popular