Dispute charge and leave Plusnet to chase with BT Wholesale

In reply to a post by Michael_Chare:

If you have past the end of your contract then you should not have to pay the cessation charge.

Your contract, (i.e. your minimum term), expired or not is nothing to do with the cease fee. It is to do with complete cessation of broadband on the line.

The fact you were not charged a cease fee is surprising, but you may only have given us half the facts. It is very confusing when you say "able to leave (not migrate in anyway)", as that makes it very hard to work out what process was actually gone through on your line. You could only have either migrated away from Plusnet or ceased the broadband.

It's possible that with the current chaos in Plusnet admin systems the lack of a charge is a simple mistake in your favour. (A very rare occurrence LOL).

It's also possible that your move, if ordered later than June 20 2015, was a simple migration. Was your line rental also with Plusnet?

In reply to a post by RobertoS:

In reply to a post by Michael_Chare:

If you have past the end of your contract then you should not have to pay the cessation charge.

Your contract, (i.e. your minimum term), expired or not is nothing to do with the cease fee. It is to do with complete cessation of broadband on the line.

No. Read the T&Cs in the link I posted.

I ceased my Plusnet broadband connection. In accordance with their T&Cs I did not have to pay a cessation charge. I did make sure that this would be the case.

My phone line was with BT Retail. The phone line was stopped when I ported the number to Voipfone.

BT introduced Cease Charges on 20th September but as you switched last month it shouldn't apply and even then it should only apply if you are moving away from BT unless switching from ADSL to FTTP counts as a cease. Link here.

Not a clear cut one this, first off the cease charge has always been in place, the amount has varied over the years that all.
As a rule, if using the prescribed migration procedures then a cease charge should not be raised, but in your case you have not migrated a service, you have gone from xDSL (including vdsl in that) to pure fibre.
There is currently no migration path to full fibre that same as if you moved from an FTTC service to Virgin Cable, all they are doing is porting the telephone number, so the old service is ceased not migrated.